Internal Communications Consultant

The Internal Communications Consultant will be responsible for the internal communication strategy and overseeing the execution of enterprise communications that support business strategy and employee engagement objectives. This position will also support internal client requests by reviewing, assessing and providing the support needed for internal/department communications.

• Manage the overall messages and flow of accurate, relevant, reliable and timely communication to employees concerning the company vision and strategies
• Take a primary role in the creating an annual internal communication plan with measurable goals by collaborating with internal stakeholders (CEO/corporate, business units, HR, IT and other supporting functions).
• In collaboration with stakeholders, determine communication channels to leverage, create and manage project plan for each communication, measure results
• Manage execution resources – internal and external - to deliver copy, creative, social media, video, etc. that brings the quarterly and annual plan to life  
• Measure employee engagement with email, employee portal, surveys, quarterly employee call attendance, etc.
• Collaborate with internal stakeholders and external resources to identify new channels, approaches to keep employees engaged and interested in internal communications
• Provide oversight of employee intranet to drive internal traffic to site, ensure content is maintained and updated.
• Test and implement new communication approaches, measure employee engagement with communications to determine
• Manage communications through different channels to provide a platform for communications; utilize the intranet and assist in organizing departmental and companywide meetings to maintain a constant presence of relevant information
• Ensure alignment of internal and external messaging
• Develop internal strategies for executive communications and thought leadership
• In addition to working as prescribed in our Performance Factors, specific responsibilities of this role include:
• Work closely with Chief Marketing Officer to develop and execute employee communication programs that support organizational goals and objectives.  
• Work directly with other communications teams (Business Units, Marketing, HR, Sales, etc.) to ensure consistent messaging internally and externally
• Manage the flow of accurate, relevant, reliable and timely communication to employees concerning the company vision and strategies, culture, products and other information necessary to do their jobs
• Plan and develop targeted internal communication matrix and prepare annual campaigns schedule
• Create/edit/publish content for all internal communications and utilize various channels of communications to ensure quality of communications, such as, mass internal emails, employee portal, quarterly all employee meetings
• Oversee each concept through delivery and perform a timely evaluation assessing the success of each new initiative. Communicate the evaluation to the appropriate stakeholders throughout the company
• Demonstrate ability to manage concurrent tasks, projects and priorities in a fast-paced environment
• Develop and communicate timing and action plans for various communications initiatives
• Work with peers to leverage best practices and understand new trends
• Establish relationships with managers throughout the organization to ensure excellent information flow and feedback on impacts of process or changes.  Establish and meet or exceed service levels regarding processes supported by other departments
• Notify senior management and/or Human Resources of issues that may be a risk
• Provide data on initiative successes through Google analytics, employee evolvement, etc.
• Participate in special projects as needed, including implementation of consistent brand standards

These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job-related duties as required.  Goals and objectives are subject to change.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. 

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

• Ability to effectively work within all levels of the organization, including executive leadership
• Excellent organizational skills and ability to manage and prioritize a heavy workload in a fast-paced environment and able to make decisions with the stakeholders.
• Proven ability to present facts and recommendations effectively in oral and written form to stakeholders.
• Must possess a high degree of professionalism and proven ability to work with confidential information.
• Excellent project management and planning skills, while paying high attention to details.
• Demonstrated ability to influence and work in cross-functional team environment
• Excellent communication skills, both written and verbal. Effective knowledge and technical skills in PC software (i.e. Excel, Word, PowerPoin, MS Project, etc.)

Minimum Requirements:

Education/Experience/Certification Requirements

• Bachelor's degree in marketing, communications, business or equivalent
• 4 – 7+ years of experience with communications and working with company stakeholders.
• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.

Preferred Qualifications:

• Healthcare and healthcare IT
• Cross functional, matrixed environment
• CEO and other executive level support of internal communications

Working Environment/Physical Demands

Working Environment:

• General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels. 
• Periods of stress may occur.

Physical Demands:

• Activities require a significant amount of sitting at office and work desks and in front of a computer monitor.
• Some walking and standing relative to interaction with other personnel. 

Travel Requirements:

    None      X    Occasional           Moderate           Frequent           Very Frequent

                        (25% or Less)     (25% - 40%)         (40% - 80%)                    (80% or more)

Other possible Unofficial Titles:

Unofficial titles may be given by the manager and used for calling cards and email signatures.

• Internal Communication Management

Individual Contributor