Offer summary

Qualifications:

Bachelor’s degree in Finance, Business, Learning & Development, IT, or a related field., 5+ years of experience in implementation, customer success, or process optimization within a SaaS or financial solutions environment., Experience in developing training materials and delivering enablement sessions., Strong cross-functional collaboration skills, particularly with Product, Professional Services, and Partner Ecosystem..

Key responsibilities:

Drive the successful adoption of Kyriba's offerings across the global network.

Develop best practices in customer onboarding and partner enablement, ensuring effective training and process standardization.

Manage partner certification programs and monitor partner-led implementations for quality assurance.

Collaborate with cross-functional teams to enhance the customer journey and develop self-service implementation resources.

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

About Us

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba’s real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information, visit www.kyriba.com.

Role background

Are you ready to transform the way businesses implement cutting-edge financial solutions? We're seeking a dynamic leader to drive the successful adoption of our world-class offerings across our global network. Reporting to the Senior Manager of the Center of Excellence & Training Development, you'll develop best practices in customer onboarding and partner enablement, ensuring unparalleled training and process standardization. If you're passionate about making a tangible impact, Kyriba offers you the platform to excel.

Key Tasks:

Implementation Best Practices & Adoption Strategy

Ensure structured implementation methodologies are followed, tracks customer adoption metrics to resolve onboarding issues, and provides best-practice support. It involves collaborating with data teams for targeted interventions and optimizing the Adoption Dashboard to monitor feature usage and engagement.

Training & Enablement Integration

Collaborate with Kyriba Elevate to align training with implementation and adoption needs, deliver enablement sessions for various teams (Professional Services, Partners and Sales) and develop learning materials and best-practice documentation. Ensure the CoE’s expertise is integrated into Kyriba Academy’s certification and training programs.

Partner Excellence & Implementation Governance

Manage partner certification programs for implementation best practices, ensuring high standards. Monitor partner-led implementations, offering guidance and corrective actions when needed. Develop knowledge-sharing tools and content for partners, and handle escalations related to implementation quality, supporting the Senior Manager in partner accountability.

Cross-Functional Collaboration & Continuous Improvement

Collaborate with Product, Professional Services, and Customer Success to ensure a seamless customer journey. Use AI-powered tools to enhance troubleshooting efficiency and reduce direct support needs. Develop self-service implementation resources to boost scalability and review Jira enhancement requests for clarity before escalating to the Product team.

What we’re looking for

Bachelor’s degree in Finance, Business, Learning & Development, IT, or a related field.
5+ years of experience in implementation, customer success, or process optimization within a SaaS or financial solutions environment.
Experience in developing training materials and delivering enablement sessions.
Strong cross-functional collaboration skills, particularly with Product, Professional Services, and Partner Ecosystem.
Familiarity with AI-driven learning tools, LMS platforms, and self-service enablement models is a plus.

Why join Kyriba?

We offer you the potential to explore various parts of our business and grow professionally with the company. Opportunity to be part of building something exceptional in an international environment and lots of learning and growth in a globally scaling Saas company! We offer competitive salary + generous benefits plan + stock options available.

Diversity & Inclusion: Kyriba is proud to be an equal opportunity employer. We celebrate diversity and are committed to providing an inclusive environment for all employees.

Our Culture & Values: At Kyriba, we embrace a culture of community and ownership, guided by our “iCare” values: