Offer summary

Qualifications:

Fluent in Italian and English; knowledge of other languages is a plus., Excellent customer service skills with a focus on client satisfaction., Previous experience in customer service or advisory roles is preferred., Strong communication skills and a friendly, approachable attitude..

Key responsibilities:

Provide timely support to Italian-speaking clients through various channels.

Address customer inquiries and resolve issues to enhance satisfaction.

Maintain knowledge of company products to offer informed assistance.

Document interactions accurately in the CRM system.

Job description

Patrique Mercier Recruitment is thrilled to open an exciting position for an Italian Speaking Advisor in vibrant Athens, Greece! This is the perfect role for individuals who are passionate about providing excellent customer service and thrive in a multicultural environment. You will serve as the first point of contact for our Italian-speaking clients, ensuring exceptional support and information delivery.

In your role, you will handle inquiries, resolve issues, and assist clients with a variety of needs. If you are a proactive individual with strong communication skills and a desire to help others, we invite you to apply and join our enthusiastic team!

Key Responsibilities

Provide timely and effective support to Italian-speaking clients through multiple channels (phone, email, chat).
Address customer inquiries and resolve issues to enhance client satisfaction.
Maintain thorough knowledge of company products and services to offer informed assistance.
Document interactions accurately and efficiently in our CRM system.
Collaborate with team members to continually improve service standards and processes.
Participate in training sessions to advance your skills and product knowledge.
Provide feedback based on customer interactions to support process enhancements.

Requirements

Fluent in both Italian and English; knowledge of other languages is an asset.
Excellent customer service skills with a commitment to client satisfaction.
Previous experience in customer service or advisory roles is preferred.
Strong communication skills and a friendly, approachable attitude.
Able to handle multiple tasks and prioritize effectively.
Familiarity with CRM systems and basic computer skills.
Must be authorized to work in Athens, Greece.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.