Reasonable Accommodation Specialist - FEMA Disability Support Branch

The Federal Emergency Management Agency (FEMA) is seeking a dedicated and experienced Reasonable Accommodation Specialist to join our Disability Support Branch. The ideal candidate will play a vital role in ensuring that our organization adheres to the Rehabilitation Act and the Americans with Disabilities Act/Amendment Act by facilitating a streamlined and efficient reasonable accommodation process for our staff and supervisors.

**Key Responsibilities:**

- **Simplify and Streamline Processes:** Develop and implement clear, user-friendly guidelines to simplify the reasonable accommodation process for both staff and supervisors, ensuring understanding and compliance.

- **Facilitate Interactive Processes:** Collaborate with supervisors and staff to facilitate the interactive process, ensuring open communication and exploring accommodation options effectively.

- **Respond Promptly to Requests:** Identify and address reasonable accommodation requests in a timely manner, maintaining a focus on responsiveness and service excellence.

- **Create and Share Timelines:** Establish and communicate clear timelines for processing accommodation requests, ensuring that both staff and supervisors are informed and that deadlines are met.

- **Participate in Meetings and Trainings:** Engage in weekly and/or bi-weekly status meetings and training sessions led by the Disability Support Branch to stay informed and improve processes.

- **Maintain Case Reports:** Keep detailed records of case assignments, tracking the status of each request to ensure accountability and transparency in the process.

- **Continual Process Improvement:** Evaluate current processes and propose enhancements to streamline operations and improve the overall experience for staff and supervisors.

**Education Requirements:**

- **Bachelor's Degree:** A bachelor's degree in a business-related field is required.

- **Education Substitution:** Six years of relevant work experience may be substituted for a bachelor’s degree, or an associate degree plus four years of relevant work experience may be substituted for a bachelor’s degree.

**Experience Requirements:**

- Minimum of 3 years of experience in reasonable accommodation processes with a strong understanding of disability law, particularly the Rehabilitation Act and the Americans with Disabilities Act/Amendment Act.

**Skills and Qualifications:**

- Exceptional written and verbal communication skills, with the ability to manage difficult conversations effectively and sensitively.

- Proficient in Microsoft Office applications (Word, Excel, etc.) and other relevant productivity software.

- Strong organizational skills with attention to detail and the ability to maintain confidentiality of sensitive medical information.

- Demonstrated ability to work collaboratively in a team environment and engage with diverse populations.

**Why Join FEMA?**
FEMA is committed to fostering an inclusive work environment that values diversity and provides equal opportunity for all employees. As a Reasonable Accommodation Specialist, you will have the opportunity to make a meaningful impact on the lives of individuals with disabilities while contributing to the mission of preparedness and response in our nation.