Offer summary

Qualifications:

Deep understanding of the data ecosystem and experience with on-premises infrastructure software., Strong project management, communication, and presentation skills., Ability to analyze data, identify trends, and drive strategic action., Native German and professional English proficiency..

Key responsibilities:

Guide EMEA customers through their journey from onboarding to long-term value realization.

Build lasting relationships as a trusted advisor with key stakeholders.

Identify upselling and cross-selling opportunities in partnership with sales.

Collaborate with internal teams to resolve issues and provide tailored support.

Job description

Exasol accelerates insights from the world’s data. Our in-memory technology, massively parallel processing (MPP) technology, is specifically designed for analytics, enabling businesses to turn data into actionable insights.

At Exasol, we are committed to pushing the boundaries of what is possible in data analytics, and we are looking for passionate individuals to join our team and help shape the future of data technology. Join our diverse, remote-first team where more than 30+ languages (and counting!) are spoken, and every voice is valued. We are looking for passionate individuals who thrive on collaboration, innovation, and a shared commitment to help shape the future of data technology.

We are seeking a dynamic and experienced Customer Success Manager for the EMEA region to be a pivotal force in driving customer value, fostering deep partnerships, and ensuring the long-term success of our valued clients, particularly those with on-premises environments. This is a customer-facing role and an opportunity to be a strategic consultant, a trusted advisor, and a passionate advocate for our customers' data-driven ambitions. You will own the end-to-end customer journey, from initial engagement to realizing significant and measurable business impact with Exasol. Your experience with on-premises infrastructure software will be crucial in understanding and addressing the unique needs of this segment, and your ability to identify and lead sell opportunities will directly contribute to our growth within the EMEA market.

Key Responsibilities:

Champion customer journeys: From onboarding to long-term value realization, you will guide EMEA customers to success.
Build lasting relationships: Become a trusted advisor and partner with key stakeholders.
Drive value: Understand their business goals and ensure Exasol helps them achieve them.
Proactively identify opportunities & risks: Analyze data to anticipate needs and growth potential.
Orchestrate solutions: Collaborate with internal teams to resolve issues and provide tailored support.
Be the customer voice. Share feedback with product teams to drive improvements.
Fuel growth: Identify upselling/cross-selling opportunities in partnership with sales.
Cultivate a community: Engage customers through events and shared learning.

Required Qualifications:

Deep understanding of the data ecosystem and proven experience with on-premises infrastructure software.
Track record of identifying and leading sell opportunities within existing accounts.
Strong project management, communication, and presentation skills.
Experience with critical systems and a proactive, problem-solving approach.
Ability to analyze data, identify trends and drive strategic action.
Ability to manage multiple customers and prioritize effectively.
Language Requirements: Native German and professional English proficiency

Preferred Qualifications:

Experience with MPP databases and/or ETL tools.
Familiarity with big data technologies.
Customer Success Experience in previous companies

Location: This role is open to candidates located within the EMEA region. Please note that if the successful candidate resides outside of Germany, Spain, or the United Kingdom, their employment will be facilitated through an Employer of Record (EOR) service.

How We Work at Exasol:

Own Your Impact: At Exasol, you are not just a cog in the machine; you will step into immediate ownership of projects, driving them forward with a refreshing level of autonomy.
Thrive in a Global Team: Join a vibrant, international community where diversity is celebrated, collaboration is key, and feedback fuels growth.
Learn, Grow, Lead: We are invested in your development! Continuous knowledge-sharing, "Coffee and Learn" sessions, exciting events, and dedicated leadership programs empower you to soar.
Work on Your Terms: Flexibility is the name of the game! Enjoy adaptable hours, remote options, and "workcations" for the ultimate work-life balance.
Growth That Goes Beyond the Office: Dive into a comprehensive onboarding experience, fun team events, and a deep commitment to diversity and sustainability. We care about your holistic well-being.
Rewards that Matter: Monthly home office allowance, volunteering options, floating days, and secure pension plans (location-dependent) prove we value your contributions.

Our values drive our unique and inclusive culture, discover how they shape your Exasol experience. Learn more about our core values at Exasol.

About Exasol:

Take the next step in your career journey. Visit www.exasol.com to explore our current job openings, and follow us on LinkedIn to see what it is like to work at Exasol.

Exasol is a proud equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions, within all aspects of our business, on experience, skill, and integrity. We strongly encourage applicants from all walks to life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, race, religion, etc.

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