Offer summary

Qualifications:

Strong English communication skills, both spoken and written., Experience in client-facing roles such as customer support or account management., High responsiveness with a professional, service-oriented approach., Ability to work EST hours, Monday to Friday..

Key responsabilities:

Serve as the main point of contact for client communications.

Provide regular updates and proactive check-ins to clients.

Respond to client inquiries in a timely and professional manner.

Collaborate internally to gather necessary information for client updates.

Job description

Job Title: Client Success Specialist
Location: Remote (EST Time Zone)
Salary Range: up to 2000 USD

Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a dynamic media agency that values client relationships, timely updates, and proactive communication. The team operates in a fast-paced environment focused on delivering measurable value to its clients.

Position Overview:

Were looking for a proactive and personable Client Success Specialist to serve as the frontline communicator with clients. In this role, you'll be responsible for conducting check-ins, providing updates, and ensuring clients feel informed and supported throughout their engagement with the agency.

Key Responsibilities:

Serve as the main point of contact for client communications.
Provide regular updates and proactive check-ins.
Respond to client inquiries in a timely and professional manner.
Collaborate internally to gather necessary information for client updates.
Track and log client feedback and escalate issues as needed.

Qualifications:

Strong English communication skills (spoken and written).
Experience in client-facing roles (e.g., customer support, account management, or client services).
High responsiveness and a professional, service-oriented approach.
Comfortable working EST hours, Monday - Friday.

Nice-to-Haves: