Offer summary

Qualifications:

Extensive consulting skills in Enterprise IT, particularly in cloud technologies., Strong knowledge of Microsoft Server and EUC products, as well as networking and data center technologies., Experience with ITIL v3 Framework and cloud solution deployment, including migrations., Excellent communication skills, both verbal and written, with strong organizational abilities..

Key responsabilities:

Lead the collection of requirements and production of architecture and design solutions for customers.

Ensure high levels of customer satisfaction while meeting deployment and service objectives.

Act as the technical point of contact for customers and sales teams on various projects.

Support project management through reporting, planning, and overseeing implementations.

Job description

Exponential-e

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Overall purpose of the job:

The Technical Design Authority acts as the senior technical lead, guiding end-to-end solution delivery across customer engagements and internal initiatives. This role blends deep technical expertise with strong communication and collaboration skills to ensure high-quality, aligned, and sustainable outcomes.

Key responsibilities for this job:

Leading and directing the collation of requirements, production of architecture, design, and presentation of solutions to meet customer requirements.

Ensuring deployment and service objectives are met whilst maintaining a high level of prospect/customer satisfaction.

Defining work packages for the Professional Services or Managed Services teams to deploy and provide ongoing support to them during the build and handover processes.

Working with Project Management colleagues to facilitate project reporting, delivery planning, and checkpoint meetings (including conference calls and workshops) and to oversee project implementations.

Acting as technical point of contact for prospects, customers, and the sales teams on both BAU and project work across a wide variety of changing technologies.

Providing follow-up support in disseminating technical information to the business throughout the contract lifecycle.

Providing subject matter expertise to both technical solutions and delivery teams.

Supporting in the development and scoping of new service opportunities.

Reviewing and critiquing produced presales proposals and high and low-level design documentation in preparation for release to the customer.

Validating pre-sales designs against technical, project and commercial best practices.

Continuously updating your technical and soft skill knowledge.

Presenting Exponential-e products and technical proposals to potential customers across a wide variety of industries and levels of seniority.

Any other fair and reasonable task or duty assigned to you by your manager, or other senior Exponential-e Ltd staff member.

Knowledge and experience required:

Extensive consulting skills across Enterprise IT covering technology, Service and Project.

The ability to build and maintain positive relationships across the spectrum of roles within our customer organisations.

Strong knowledge of public, private and hybrid cloud with a good understanding of the pros and cons of each.

Strong knowledge of the Microsoft Server and EUC product range with the ability to hold SME conversations.

Solid understanding of networking, UC & Voice and Data Centre technologies

Good appreciation of non-Microsoft environments including both Linux and Mac.

Ability to review and understand basic scripted automation and the willingness to learn more.

Good understanding of Automation and Orchestration activity with knowledge of tooling and best practice.

Experience configuring and deploying both Public and Private Cloud solutions, with a focus on migrations.

Extensive experience implementing and adhering to the ITIL v3 Framework

Strong organisation and planning skills

Excellent attention to detail and a strong ability to prioritise efficiently

Highly adaptable and proactive and able to multi-task and able to work well under pressure

Efficiently communicate both verbally and in written form

Able to work with and manage delivery partners in diverse project teams

Our People

Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

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