Offer summary

Qualifications:

3+ years experience in medical reception or healthcare administration, Excellent communication skills with a professional phone manner, Strong computer literacy including Microsoft Office suite and cloud storage systems, Proven ability to work independently and manage priorities effectively..

Key responsabilities:

Serve as the primary after-hours point of contact for urgent inquiries and support needs

Handle time-sensitive staff communications including emergency notifications and schedule changes

Process and document important administrative information during quiet periods

Maintain detailed records of all communications and actions taken.

Job description

This is a remote position.

Schedule:

35 hours per week
Tuesday to Saturday; 5 PM to 12 AM | Warragul, VIC
Includes 30-minute paid break

Client Overview

Join a leading Victorian healthcare and community services organization making a real difference in people’s lives. This established provider delivers essential disability support services and aged care across multiple locations, focusing on personalized care and support that enables clients to live their best lives. With a strong commitment to quality care and continuous support, they’re seeking dedicated professionals to join their growing team.

Job Description

Take on an integral role providing vital after-hours support for a dynamic healthcare organization. As an After Hours Admin Assistant, you’ll be the essential link ensuring continuous care during non-business hours, managing urgent communications from both healthcare professionals and clients. This unique position combines healthcare administration with real-world impact, allowing you to make a meaningful difference while developing your professional skills. Working in a modern, digital environment, you’ll handle both time-sensitive support needs and important administrative functions that keep essential services running smoothly.

Responsibilities

Serve as the primary after-hours point of contact, managing urgent inquiries and support needs via a modern phone system
Handle time-sensitive staff communications including emergency notifications and schedule changes
Process and document important administrative information during quiet periods
Maintain detailed records of all communications and actions taken
Support payroll and benefits administration through specialized leave calculations
Manage confidential healthcare and personnel information with utmost discretion
Coordinate with day staff to ensure seamless 24⁄7 service delivery
Utilize modern business tools and systems to maintain efficient operations

Requirements

3+ years experience in medical reception or healthcare administration
Excellent communication skills with a professional phone manner
Strong computer literacy including Microsoft Office suite and cloud storage systems
Proven ability to work independently and manage priorities effectively
High-speed fiber internet connection
Experience with healthcare or client management systems preferred
Comfortable working night shift hours aligned with Melbourne time zone
Strong attention to detail and documentation skills
Professional home office setup with quiet working environment
Commitment to maintaining strict confidentiality of sensitive information