Customer Delivery Specialist

How you’ll make your mark:

• Prepare leasing documents accordingly to HPEFS policies and customer specific.  

• Manage Sales and Service Excellence forecast for regular business with existing customers; supports Sales in new business acquisitions.

• Contact customers on regular basis in order to ensure smooth cooperation.

• Ensure proper contracts data reflection in the systems.

• Cooperate with suppliers in order to ensure proper and timely invoicing, monitors supplier payments TAT

• Proactively work with customers, answer their questions, provide requested data

• Engage with appropriated teams internally for complex customer queries; take ownership for solutions

• Coordinate/monitor operational issues and propose solution to the team

• Ensure that solutions offered to the Customer is compliant with Legal, Finance, Pricing, PM requirements

• Support the deployment of new business tools which enhance the operational excellence and profitability of business (ex. customer portal, electronic signature, etc.)

• Respond to, monitor & track Ad hoc internal & External requests

• Identify areas of improvement and possible standardization for various business cases

• Monitor process associates daily performance and ensure accuracy and timeliness in processing

• Help analyze variations in the ICP metrics (input, output, and process and business control metrics) to improve targets accomplishment

• Support and engage with SE team in achieving ICP targets.

• Collaborate with colleagues of regional team and other team supporting special needs, back up, priorities and urgencies   

About you:

• Relationship management skills;

• Excellent communication skills and ability to build trust and confident with customers

• Ability to work effectively with remote teams;

• Ability to work on own initiative and with team;

• Excellent interpersonal skills;

• Excellent attention to details;

• Problem solving skills with clear understanding ownership concept

• Experience of Excel and MS word PC and core system skills;

• Mature personality with positive approach to changes

• Ability to work in changeable business environment with time pressure

• Strong awareness of business risks;

• Good business acumen & escalation judgment

• Ability to prioritize and multi-task

• Ability to track and complete lease management activities

• Previous HPEFS experience is a plus