Offer summary

Qualifications:

High School Diploma required., Strong attention to detail and organizational skills., Excellent telephone, written, and verbal communication skills., Bilingual in English and Spanish is essential..

Key responsabilities:

Handle incoming and outgoing calls from borrowers, agents, and lenders.

Verify and update insurance information accurately.

Mentor co-workers and report system issues as needed.

Meet productivity goals and quality metrics consistently.

Job description

Ensures deliver of excellent customer service to English and Spanish callers while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism without direct supervision. Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls or web inquiries to insurance companies to verify insurance.

Job Duties and Responsibilities:

Inbound Calls (90%):

Handle incoming borrower, agent and lender calls at a professional level
Accurately compose written information for loan histories
Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels
Ability to follow up and resolve customer problems or issues
Mentor fellow co-workers as requested by supervisor
Report any system and related issues
Rep will move into the Spanish queue

Metrics (10%):

Meet set goals and assigned workload expectations for productivity
Meet and exceed Quality audits and metrics
Ability to be coached and learn from previous errors and know what is needed to improve
Meet monthly regarding scorecard metrics

Qualifications (Education, Experience, Certifications & KSA):

High School Diploma required
Strong attention to detail and organization skills required
Strong problem solving and analytical abilities
Dependable and reliable
Ability to acknowledge and respect confidential information
Excellent telephone, written and verbal communication skills with strong customer service focus
Professional interaction with employees, peers and customers
Answers questions, corrects errors and resolves discrepancies
Ability to learn quickly

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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