Offer summary

Qualifications:

Strong analytical skills to evaluate customer interactions., Excellent written communication skills for providing feedback., Ability to work independently in a remote setting., Familiarity with digital communication platforms is a plus..

Key responsibilities:

Analyze digital customer interactions across various platforms.

Identify strengths and weaknesses in communication strategies.

Provide structured feedback on clarity and effectiveness.

Participate in research focused on customer engagement.

Job description

About the Role:

We are looking for a Virtual Customer Interaction Analyst to evaluate and provide insights on how businesses communicate with customers across digital platforms. Your feedback will help companies improve engagement, clarity, and overall customer satisfaction. This is a remote and flexible opportunity with earnings based on completed assessments.

Responsibilities:

Analyze digital customer interactions, including chat, email, and social media responses
Identify strengths and weaknesses in communication strategies
Provide structured feedback on clarity, response time, and effectiveness
Participate in structured research on customer engagement

What We Offer:

Competitive pay per completed assessment
Fully remote work with a flexible schedule
Opportunities to collaborate with digital engagement and customer experience teams
No prior experience required, training is provided

Required profile