Offer summary

Qualifications:

High school diploma or equivalent; technical certifications are a plus., Prior remote IT support experience is required., Familiarity with Office 365 applications is essential., Basic networking knowledge (TCP/IP, DNS, DHCP) is necessary..

Key responsabilities:

Provide Level 1-2 technical support via phone, email, and remote access.

Diagnose and resolve hardware, software, and network problems.

Collaborate with team members and maintain detailed documentation.

Proactively identify and prevent IT issues.

We believe great customer support starts with the quality of people you have in a team, but quality customer support people can be hard to find if you’re limiting your search to a commutable distance to your office. With continual improvements in technology, you can now access the best in customer support talent whichever country or city they live in.We have over 20 years experience in support and customer service delivery having run both traditional on-shore, off-shore and 100% remote customer support across a variety of technology and customer service functions.As cloud technology continues to evolve, the talent market is also more readily available, just not always in a commutable distance from your office. Tech-startups often form in high-cost of living locations which makes the support function expensive to resource, yet great talent exists around the world. Being 100% remote not only keeps the cost base low by not requiring expensive buildings or infrastructure, but we offer great calibre talent from around the world the opportunity to earn well whilst also working from home, spending less time commuting and working around other family commitments. A happier workforce delivers a better customer experience. Sirius is not a regular outsourcer, we’re your partner in enabling a wholly remote workforce as part, or all of your support needs.

Job description

Are you an IT professional looking for an engaging career opportunity while working remotely from anywhere in the world? Enter Sirius Support.

At Sirius Support, we specialize in making long-term stable placements with IT professionals working remotely with companies all around the world. We understand the importance of finding the right fit, and we take the time to understand your skills, experience, and career goals to match you with the perfect opportunity.

We work with companies that understand the value of remote working and offer a great environment and structure for you to thrive in your IT career. Our clients are looking for highly skilled professionals who can make a real impact and contribute to their success.

With Sirius Support, whether you’re just starting your IT career or looking to take the next step, we can help you find the right opportunity to advance your skills and achieve your goals.

Responsibilities:

• Provide Level 1-2 technical support via phone, email, and remote access.

• Diagnose and resolve hardware, software, and network problems.

• Collaborate with team members and maintain detailed documentation.

• Perform routine system maintenance tasks.

• Proactively identify and prevent IT issues.

• Ensure adherence to service level agreements (SLAs).

Requirements:

• High school diploma or equivalent; technical certifications a plus.

• Prior remote IT support experience.

• Familiarity with Office 365 applications.

• Basic networking knowledge (TCP/IP, DNS, DHCP).