Offer summary

Qualifications:

High School Diploma, GED, or equivalent required., Previous experience in an inbound call setting, preferably in healthcare., Strong written and oral communication skills; bilingual in English/Spanish is a plus., Proficient computer skills with the ability to type 40+ WPM..

Key responsabilities:

Answer incoming calls from patients regarding their medical bills.

Assist patients in interpreting their bills and payment options.

Help patients make payments and establish payment plans.

Escalate issues to internal teams when additional support is needed.

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Service Representative, you will help the patients we serve navigate the payment for the care they received at our client facilities. Every day you will answer incoming calls from patients and assist them in making payments, setting up payments plans, and answering questions about their medical bill. To thrive in this role, you must have a patient-centered approach to customer service, a patient and caring demeanor, and a quiet, distraction-free home office space.

Here’s what you will experience working as a Customer Service Representative:

Answer incoming calls from patients
Help patients to interpret their bill and their payment options
Help patients make payments, establish payment plans, add insurance
Escalate to internal teams when additional support is needed
Make follow up calls to patients and assist with special projects

Required Skills:

HS Diploma, GED, or equivalent
Previous experience in an in-bound call setting, preferably in healthcare
Courteous and professional written and oral communication, Bilingual English/Spanish is a plus
Computer skills including the ability to type 40+ WPM

For this US-based position, the base pay range is $14.69 - $20.28 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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