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Customer Success Representative

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

1–2+ years of experience in customer success or client services., Strong written and verbal communication skills with an ability to empathize and build trust., Exceptional organizational skills and attention to detail., Proficiency with CRM tools and Microsoft Office, especially Excel..

Key responsabilities:

  • Serve as the first point of contact for learners, clients, and trainers via live chat, email, text, and phone.
  • Troubleshoot and resolve service or product issues effectively and timely.
  • Collaborate with cross-functional teams to escalate and resolve complex cases.
  • Collect and report insights to help shape product and experience enhancements.

Bundle logo
Bundle Individual & Family Services SME https://bundleskills.com/
51 - 200 Employees
See all jobs

Job description

Company Overview 
Bundle is the only 1:1 live skills development solution that specializes in human-centered skills, designing and delivering curated content facilitated live by experts and driven by interactive instruction. Bundle training programs weave together the techniques and perspective learners need to step forward with confidence. The future of learning is human.

As a Customer Success Representative, you will be the first point of contact for Bundle’s learners, clients, and trainers—playing a critical role in ensuring every interaction reflects our commitment to exceptional service. This contract position requires availability Monday through Friday from 4 PM to 12 AM Eastern Time. Weekly hours will range between 30 and 40, depending on client demand, so flexibility within that time frame is essential. 

What You’ll Do
  • Serve as the face of Bundle via live chat, email, text, and phone—responding promptly and empathetically to learner and trainer inquiries, feedback, and technical questions. 
  • Troubleshoot and resolve service or product issues by identifying root causes and providing effective, timely solutions. 
  • Collaborate with cross-functional teams—including Learning, Marketing, and Product—to escalate and resolve complex cases. 
  • Proactively engage new and prospective learners to drive activation and utilization across multiple communication channels. 
  • Triage inbound inquiries from the concierge line and coordinate expectations for session requests with both learners and trainers. 
  • Collect and report learner and trainer insights to internal stakeholders to help shape product and experience enhancements. 
  • Ensure consistent follow-up and communication with learners and trainers to verify issue resolution and satisfaction. 

    • What You Bring
  • 1–2+ years of experience in customer success, client services, or another learner-facing support role. 
  • Strong written and verbal communication skills, with a natural ability to deescalate, empathize, and build trust. 
  • Exceptional organizational skills and attention to detail—able to manage multiple conversations and priorities with care. 
  • Demonstrated ability to think critically, troubleshoot issues, and contribute to process improvements. 
  • Proficiency with CRM tools (HubSpot preferred), chat systems, and Microsoft Office (especially Excel). 
  • Tech-savvy and adaptable—comfortable navigating new platforms in a fast-moving, startup environment. 
  • Brings initiative and a learner-centered mindset, with a focus on continually improving the experience for learners and trainers alike. 
  • Experience working remotely is a plus. 
  • Associate degree or higher is a plus. 
  • Must have reliable internet access and a personal laptop with functioning camera and audio capabilities for live communication. 

    • Why Join Bundle?
  • Be part of a purpose-driven company focused on skill-building and equity in the workplace. 
  • Thrive in a culture that values creativity, authenticity, and collaboration. 
  • Work with a high-energy team committed to making a real difference. 
  • Enjoy flexible remote work and a team that celebrates wins together. 
    • Did you know that Bundle is a Certified Great Place to Work?

    Required profile

    Experience

    Industry :
    Individual & Family Services
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Customer Relationship ManagementCustomer Success ManagementVoice ChatClient ServicesProcess ImprovementRemote Administration

    Other Skills

    • Troubleshooting (Problem Solving)
    • Communication
    • Organizational Skills
    • Microsoft Office
    • Empathy
    • Relationship Building
    • Adaptability
    • Critical Thinking
    Are you interested?

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