Offer summary

Qualifications:

3-5 years in renewals, customer success, sales operations, or revenue support in a B2B SaaS or data services environment., Experience with enterprise and mid-market customers, negotiating complex contracts., Strong project management and organizational skills to manage multiple concurrent renewals., Familiarity with Salesforce or similar CRM and comfort with data-driven tools..

Key responsabilities:

Manage the full lifecycle of customer renewals, focusing on mid-market and enterprise accounts.

Communicate and negotiate renewal terms, pricing, and contract length with customers.

Collaborate with Legal and Finance to ensure contracts meet internal guidelines and customer expectations.

Analyze data to assess renewal risk and recommend improvements to renewal workflows.

Job description

About us
As the leading authority in comprehensive real estate data, ATTOM Data Solutions provides customers with a one-stop destination to make better-informed real estate and economical decisions. Recognized nationwide as a trusted industry partner, ATTOM delivers various data products that ensure the accuracy, support, and flexibility required to get the information businesses and individuals need to achieve maximum results.
ATTOM provides premium property data and analytics that power a myriad of solutions that improve transparency, innovation, digitization and efficiency in a data-driven economy. ATTOM multi-sources premium property data for 155M+ U.S. residential and commercial properties covering 99 percent of the population. Our 30TB Data Warehouse powers industries like real estate, mortgage, and insurance with delivery options like APIs, bulk files, and AI-Ready Solutions for seamless integration and innovation.
ATTOM is a fully remote company, with employees located throughout the United States.

Currently, we can only accept applicants located in the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Kentucky, Maine, Minnesota, New Jersey, New York, North Carolina, Ohio, Tennessee, Texas, Virginia, Washington, and Wisconsin

About the Role
As a Senior Renewal Specialist, you will play a critical role in managing the full lifecycle of customer renewals, with a strong focus on mid-market and enterprise accounts. In close partnership with Account Managers, you will lead communication and negotiations with customers, manage key timelines, coordinate internal approvals, remove renewal blockers, and ensure a seamless and positive renewal experience.

What you will do:
Customer Renewal Management

Work with Account Managers to initiate renewal conversations with customers, and own driving the renewal operations to initial outreach 90-120 days prior to contract execution to contract signature.
Communicate directly with customers to manage the renewals, negotiate renewal terms, pricing, and contract length, ensuring alignment with customer needs and company objectives.
Address customer concerns related to product usage, pricing, contract terms, and ROI to ensure successful renewals.

Cross Functional Collaboration

Partner with Legal and Finance to ensure contracts are aligned with internal guidelines and customer expectations.
Coordinate with Product or Support teams to resolve outstanding issues that may impact renewal likelihood.
Work closely with Account Managers to mitigate renewal risk, and to identify upsell and cross-sell opportunities during the renewal process.

Insights, Reporting, and Process Optimization

Assess renewal risk and forecast renewal outcomes for accurate renewal pipelines in Salesforce.
Identify and share trends in lost or at-risk renewals by analyzing data and customer feedback
Recommend and implement improvements to renewal workflows, playbooks, and systems to reduce manual work and increase efficiency.
Contribute and implement AI automation and scalability initiatives across the renewal function to support a growing customer base and evolving business needs.

What you need to succeed:

3-5 years in a renewals, customer success, sales operations, or revenue support role in a B2B SaaS or data services environment.
Experience working with enterprise and mid-market customers, and negotiating complex contracts with customers.
Strong project management and organizational skills—able to manage dozens of concurrent renewals with precision.
Familiarity with Salesforce or similar CRM, and comfort with data-driven tools and processes.
Excellent communication skills, attention to detail, and a customer-first mindset.

What we offer

Base pay range $60,000-$80,000 annually plus performance bonus (Final salary offered may vary depending on your location, job-related skills, knowledge, and experience)
Flexible work schedule
Flexible time off policy
Medical, dental, and vision insurance
Life and disability insurance
Employer-paid benefits
Employer-sponsored EAP (Employee Assistance Program)
Traditional 401(k) and Roth retirement plans with discretionary company match
Pet insurance
Employee referral bonus
Co-working/office membership through Regus