Offer summary

Qualifications:

Minimum of 3 years experience in a similar role, preferably in a start-up or scale-up environment., Proficient in MS Office suite and experienced in managing Excel databases., Fluent in English (C2 or above) with excellent judgment and discretion in handling confidential information., Ability to work under pressure, manage multiple projects, and maintain a proactive work ethic..

Key responsabilities:

Answer and triage inbound phone calls, emails, and chat messages from customers.

Coordinate and execute inbound and outbound phone campaigns.

Provide administrative support to the Head of Sales, including email and calendar management.

Generate reports and manage key Excel database files for data extraction.

Job description

Company Overview

2San is an accelerator of innovation in home healthcare solutions, dedicated to transforming visionary concepts into accessible products for consumers worldwide. With a strong commitment to quality, we specialize in guiding products from concept to consumer, through meticulous internal processes and a team of seasoned professionals.

Our journey begins with the discovery of groundbreaking products that have the potential to revolutionize home healthcare. We search far and wide for exceptional inventions and collaborate closely with inventors to navigate regulatory requirements. Through our guidance and expertise, we ensure that innovative products meet the necessary standards for safety, effectiveness, and compliance.

Once approved by the regulatory bodies, our products seamlessly integrate into our network of retailers, reaching millions of consumers globally. By forming strategic partnerships with retailers and distribution channels, we ensure widespread accessibility to our solutions.

At the core of our mission is a dedication to empowering individuals to manage their health effectively. We strive to make cutting-edge healthcare solutions accessible to all, fostering a healthier future for everyone.

Join us as we continue to drive innovation in home healthcare and make a meaningful impact on the world of healthcare. Welcome to 2San, where innovation knows no bounds.

Role Overview

This role consists of several key responsibilities related to responding to and speaking with customers. The role’s core function is to serve as a starting point for customers with inbound inquiries about 2San Products, Services, and Sectors. This role will also be responsible to support the Head of Sales in an administrative capacity. While specific responsibilities are defined below, the flexibility and agility of the person in this role will greatly increase their success in the role and within 2San.

Key Accountabilities/Responsibilities

Answer and triage inbound Phone calls, emails, and chat messages
Coordinate and execute inbound and outbound phone campaigns.
Manage key Excel database files extracting data and generating reports
Administrative Support for Head of Sales including email management, task management, calendar management as needed

Key Skills & Experience

A minimum of 3 years recent experience in a similar role, preferably within a start-up or scale up environment.

AND

Able to maintain a high level of integrity and discretion in handling confidential information.
Significant executive support experience
Proficient in the use of the MS Office suite
Experience within a fast-paced and high energy environment
An aptitude for executing business improvement initiatives.
Experience of troubleshooting problems and providing recommendations.
Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
Excellent judgment is essential.
Ability to switch gears at a moment’s notice.
You're an expert juggler; managing and juggling multiple projects simultaneously
Experience in a global business environment

Special Aptitudes

Attention to detail and swift, accurate editing abilities
Ability to work unsupervised
Ability to nurture collaborative relations
Ability to work under pressure with a positive “can do” attitude
Superb time management and attention to details skills
Creative and innovative mindset
Proactive and agile work ethic
Organisation
Ability to juggle multiple projects
Ability to interact/communicate digitally (Teams) to understand instructions, advice and discuss ideas

Circumstances & Compensation

Fluent in English (C2 or above)
Must be eligible to work in UK time zone
Location: Remote, work from home
Compensation: 30,000 PHP per month
Perks & Benefits: Work from home, Paid training and ongoing learning & development courses, Access to 2San’s EapAssist Employee Program, Centr Fitness App and Wellness Subscription, Birthday Cake, Monthly Game Prize, 13th Month Pay, Annual PHL get together event, Annual Job Review and Contract Renewal
We believe in looking after the people who power our business. That’s why we give everyone who joins access to Perkbox. It’s part of our commitment to look after you beyond just the pay packet. A Perkbox account gives you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!

Technology Setup

In addition to the above, you must also have the appropriate technology system & software in place as below:

Internet not lower than 50 MBPS
Less than 3 year old Laptop or PC with at least Intel Core i3 processor and 4GB RAM (or equivalent)
Noise cancellation headset & a webcam

Compensation30,000 PHP per month

Required profile