Offer summary

Qualifications:

Bachelor of Science in Information Technology preferred, CompTIA A+, Network+, or CCNA certifications required, 4+ years of technical support and help desk experience, Experience with Windows OS, server virtualization, and Microsoft products..

Key responsabilities:

Plan and implement network infrastructure builds and changes

Troubleshoot complex network and server issues

Respond to incoming support calls and manage Help Desk tickets

Configure and deploy firewalls, switches, and related hardware.

Job description

Company Description:
Optimum Data Analytics is a strategic technology partner delivering reliable turnkey AI solutions. Our streamlined approach to development ensures high-quality results and client satisfaction. We bring experience and clarity to organizations, powering every human decision with analytics & AI.
Our team consists of statisticians, computer science engineers, data scientists, and product managers. With expertise, flexibility, and cultural alignment, we understand the business, analytics, and data management imperatives of your organization. Our goal is to change how AI/ML is approached in the service sector and deliver outcomes that matter.
We provide best-in-class services that increase profit for businesses and deliver improved value for customers, helping businesses grow, transform, and achieve their objectives.

Job Details:
Position: Network technical support
Experience: 4+ Years
Work Mode: Remote
Shift timing- 11:00 PM to 11:30 PM (9 hours working can logout only at
11:30 PM)

4+ Years Help Desk experience
Customer Service experience
Bachelor of Science in Information Technology preferred
CompTIA A+
CompTIA Network+ or CCNA
CompTIA Security+
Microsoft 365 Platform Certifications preferred
Minimum 4 Years of technical support experience with proven examples of increased technical
responsibility
Experience resolving desktop/laptop issues
Experience resolving advanced network issues
Experience with Windows 10/11
Experience with Windows Server OS
Experience with HyperV and VMWare
Experience with Microsoft Azure
Experience with Microsoft products (Microsoft 365 Administration, SharePoint Online,
Exchange Online, SQL, etc)
Comfortable interacting with customers
Comfortable working independently
Ability to work on multiple tasks simultaneously

Duties and Responsibilities
Planning and implementing network infrastructure builds and changes
Planning and implementing migration services for clients
Configuring and deploying firewalls, switches, access points and related hardware
Troubleshooting complex network and server issues

Help Desk Related

Respond to incoming support calls and emails
Open/Work/Close Help Desk Tickets
Mobile Device Support
Desktop/Laptop Support
Install/Configure/Troubleshoot Windows OS and MacOS
Migrate User Data
Install/Configure/Troubleshoot Windows Server OS
Install/Configure/Troubleshoot Server Virtualization
Configure/Troubleshoot Microsoft 365 Tenants
Troubleshoot/Remediate Hardware Issues
Troubleshoot/Remediate Software Issues
Troubleshoot/Resolve Network Issues
Troubleshoot/Resolve Wireless Issues
Monitor/Diagnose/Remediate High Priority Alerts
Backup and Disaster Recovery Support
Setup Devices (i.e., Workstations, Printers, Mobile Devices, etc.) on Network
User/Access Provisioning Management
Audit Customer Networks Provide and Maintain Client Infrastructure Documentation