Italian Speaking Helpdesk Agent - Athens, Greece

Join Patrique Mercier Recruitment JP as an Italian Speaking Helpdesk Agent in the vibrant city of Athens, Greece! This is a fantastic opportunity for individuals looking to combine their passion for technology with outstanding customer service in a beautiful and culturally rich environment.

Role Overview

As a Helpdesk Agent, you will be the go-to support for Italian-speaking customers, assisting them with their inquiries and technical challenges. Your role will be crucial in ensuring that users have a seamless experience with our services. If you are enthusiastic, detail-oriented, and love helping others, we want you on our team!

Key Responsibilities

• Provide exceptional support to Italian-speaking customers through phone, email, and chat.
• Troubleshoot technical issues and guide customers through solutions effectively.
• Educate users about product features to enhance their experience with the platform.
• Document all customer interactions and resolutions in the CRM system accurately.
• Collaborate with colleagues to escalate and resolve complex issues as needed.
• Engage in ongoing training to keep updated with the latest products and services.
• Provide feedback to management regarding customer experiences and suggestions for improvement.

Requirements

• Fluency in Italian and English, both written and spoken.
• Excellent communication skills with a strong focus on customer satisfaction.
• Prior experience in customer service or help desk roles is advantageous.
• Strong problem-solving abilities and technical aptitude.
• Ability to manage multiple tasks in a fast-paced environment.
• Proactive attitude with a willingness to learn and adapt.
• Eagerness to be a part of a dynamic team within a growing company.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )