Offer summary

Qualifications:

Availability to work weekends is required., Excellent verbal and written communication skills in English., Experience in onboarding processes or similar roles is preferred., Strong organizational and time management skills. .

Key responsabilities:

Work with the project team to understand hiring needs.

Source and interview candidates from various channels.

Onboard new representatives to the Trax Retail app and provide necessary training.

Manage attendance and troubleshoot issues as needed.

Job description

This position is fully remote and available for applicants living in Central America and Mexico, including Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, and Panama.

**Please submit your resume in ENGLISH. Availability to work on weekends is a MUST.**

JOB OVERVIEW:

We are looking for a dedicated, well-spoken Onboarding Specialist to join our Onboarding department at Trax Retail. The ideal candidate is outgoing, confident, and proactive on the phone, with customer service and/or sales background. This role requires building strong pipelines, establishing meaningful connections, and maintaining rapport with each new contact.

As an Onboarding Specialist, you will help new app users and retail representatives learn about the Trax Retail merchandiser app, understand job expectations, and get started successfully. You will also be responsible for scheduling start dates, gathering necessary paperwork, and ensuring each new hire is fully prepared for their role.

KEY RESPONSIBILITIES:

Work with the project team and leads to understand hiring needs.
Source and interview candidates from various channels.
Introduce and onboard vetted rep candidates to the Survey Merchandiser app.
Ensure the new reps are set up for success by providing appropriate training.
Assign reps to projects and manage attendance.
Troubleshoot any issues as needed, working with the support team where necessary.

QUALIFICATIONS:

Availability to work both Saturdays & Sundays is required.
Excellent verbal and written communication skills, with an Advanced English level.
Great ability to follow up and manage multiple tasks at the same time while working independently.
Experience in onboarding processes or in similar roles.
Experience with CRM / ATS / clients or candidates datatabases.
Ability to work with sensitive and confidential information.
Strong organizational and time management skills.

WHO WE ARE:

Trax Retail is one of the fastest-growing retail merchandising companies in the world. Survey Merchandisers complete more than 90,000 store visits each month, including shelf audits, restocking, planogram maintenance, display assembly, product demos, brand representation, and resets. Merchandisers enjoy flexible schedules, working in a fast-paced environment, and helping great brands improve their in-store execution. Trax Retail not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

Alia Services is one of the renowned recruitment and payroll services companies that operate remotely. We offer one-window solutions for entrepreneurs, small-medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional human capital with an easy and fast paced recruitment process.

WHAT DO WE PROVIDE?

Full time positions with the potential for overtime.
100% remote positions.
Competitive compensation package.
An inclusive, fast pace exciting environment culture offering accelerated professional growth.
1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
Opportunities for cross-functional development

Equal Opportunity Employer Minorities/Women/Veterans/Differently Abled

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