Medical Virtual Assistant - Virtual Assistant

This is a remote position.

Virtual Rockstar is seeking a full-time Medical Virtual Assistant to support our client’s administrative and billing team. The primary focus of this role is to handle insurance verification, manage pre-authorizations, and follow up on claims, freeing up the in-clinic staff to focus more fully on providing excellent patient care.

About our client:

Hausmann Physical Therapy, located in Nebraska, exists to honor God and love others through high-quality, personalized care. Their team offers hope and healing to individuals facing physical challenges by delivering evidence-based physical therapy in a compassionate, respectful environment. Every patient is treated as a uniquely valuable individual, reflecting the God-given dignity of each person they serve.

If you are looking for a purpose-driven role where your behind-the-scenes support directly contributes to better patient care, this could be the right fit for you.

The ideal candidate is detail-oriented, dependable, and experienced with healthcare administrative tasks. This is a fully remote position, but you’ll work closely with the team via Microsoft Teams and other tools.

Responsibilities

Insurance Verification & Authorization

• Verify insurance coverage for physical therapy services, including both primary and secondary plans
  

• Identify policies requiring pre-authorization and submit authorization requests
  

• Track and update authorization status throughout the patient’s plan of care
  

• Input verified insurance data into our EMR system (Prompt)
  

Billing & Claims Support

• Follow up on unpaid claims and address any rejections or denials
  

• Investigate and resolve billing discrepancies
  

• Assist in preparing documentation for claim appeals when necessary
  

• Ensure compliance with billing regulations and accurate coding
  

Patient Communication & Support

• Explain insurance benefits and coverage to patients when needed
  

• Answer patient inquiries regarding claims or insurance
  

• Liaise with insurance providers to clarify policy and coverage details
  

Administrative Tasks

• Maintain accurate and up-to-date electronic medical records
  

• Protect patient privacy and ensure all communications and records comply with HIPAA
  

• Support document handling and communication via Microsoft Teams, Outlook, and Google Docs
  

Preferred Tools (Experience is a plus, but not required):

• Prompt EMR
  

• Microsoft OneDrive, Outlook, Teams
  

• Weave Telephone System
  

• Google Docs
  

Requirements

• Experienced in insurance verification and claims management within a medical or therapy setting
  

• Strong communicator and able to explain insurance details clearly and empathetically
  

• Detail-oriented with excellent organizational skills
  

• Comfortable working independently in a remote environment
  

• Mission-aligned with the values of compassion, respect, and service
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.