VP, Client Relationship Management, Government Market

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Position Summary:
The leader of the Government Client Relationship Wealth team has accountability in executing overall and business segment client engagement for the Government Market.  They will execute against defined client engagement and service strategies to achieve financial objectives including exceeding target client satisfaction, retention, and profitable growth while driving cross-serve strategies across a complete array of Voya solutions that support achieving better outcomes for our customers and their participants.  The person will lead a team of experienced Relationship Managers who manage both relationships with Clients and Consultants across a complete array of multi-product solutions, including Retirement Plans, Health Savings Accounts, Managed Accounts, Investment Solutions and other products and tools.  The Government Client Relationship leader is also responsible for compliance oversight for all registered representative direct reports. This person will also have responsibilities and oversight of the NAGDA conference and speaking roles on behalf of Voya.

Job Responsibilities:

• Accountable for client and advisor satisfaction, retention, and profitable growth of the Government Market book of business.
• Drive the Government-market strategy and partner with the organization to create a consistent service model.
• Provide leadership and negotiation support for client RFP, re-pricing and sales activity.
• Act as executive sponsor for key client and advisor relationships.
• Partner closely with internal business partners in Operations, Call Center, Sales, Advisory Services, Compliance, Marketing, and Investment Services on relationship management activities.
• Provide leadership to the Client Relations team including performance coaching, training and development opportunities to build a strong team to meet the demands of a constantly changing business and operating environment.
• Partner with Product team in development and implementation of new and enhanced solutions
• Partner with intermediary relations team to drive enhanced relationships with key partners
• Partner with Health client engagement leadership and others to drive execution of Voya client centric health and wealth focused workplace strategies

Knowledge/Skills/Abilities

• 10-15 yrs. experience in financial services, preferably in the Retirement industry
• Bachelor's degree or equivalent experience required
• In-depth knowledge of Retirement solutions with health and wealth product knowledge a plus
• Demonstrated ability to set and execute strategy
• Strong leadership skills with experience in growing a high-performance team
• Proven ability to establish and maintain institutional relationships
• Demonstrated ability to interact comfortably with all levels of the organization
• Sound understanding of the risk environment, compliance requirements, and ability to integrate controls and mitigating processes
• Model and lead a strong culture focused on advancing Voya values around Diversity, Equity, and Inclusion
• Excellent oral and written communication skills
• Ability to effectively prioritize competing demands in a fast-paced changing environment
• FINRA 7 or 6 and 26 license required

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.