Sr Business Systems Administrator

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. 
 

We’re actively seeking a talented Global Procurement Solutions Senior Business Systems Administrator to join our Enterprise Finance Technology Delivery. This role supports the Global Procurement Solutions (“GPS”) team in Finance as their primary customer.

This role is 100% remote. You’ll stay connected to Pacific Life from your home office. We prefer candidates in the EST timezone for this role.
 

As a GPS Sr. Business Systems Administrator, you will be the lead Coupa administrator and primary liaison across all functional groups for the support of Coupa and related integrations. You are the subject matter expert representing Coupa application to provide guidance in the areas of application support, process governance, data analysis, reporting and general application services activities. You will be expected to triage system issues, maintain system configurations, and lead release and enhancement activities in an efficient and effective manner. Role will also be utilized in support of other applications and processes, as needed, in support of the Pacific Life global procure-to-pay strategy.

How you’ll help move us forward:

• Application Configuration & Administration:
  • Lead evaluation and resolution of software issues and plan for system updates, including coordination of environment upgrades and refreshes
  • Maintain configuration and documentation, incorporating impacts from change requests and new functionality implemented through release upgrades
  • Engage directly with end users in support of issue resolution and enhancement activities as part of production support
  • Manage user administration including assignment of roles and user access levels
  • Primary support of global Coupa instance utilizing multiple currencies, localizations, charts of accounts and configuration scenarios.

• Integration Management:
  • Partner with multiple Pacific Life or third party technology teams on development and support of integrations with interfacing systems and future enhancements
  • Coordinate integration testing and error resolution
• General & End User Support:
  • Triage tickets and management of escalation, as appropriate
  • Perform Root cause analysis for incidents as required
  • Guide and train users and team members on relevant processes and tools

The experience you bring:

• Bachelor’s degree in finance, computer science, or similar
• 8+ years of relevant professional experience, preferably 5+ years of direct work experience with Coupa system administration
• Experience with:
  • Release Management and system controls
  • Test planning, testing, tracking and management
  • Supplier enablement/on-boarding
  • Integration configuration, testing and management
• Ability to Identify and anticipate requirements associated with the business model, including general understanding of accounting and budget processes
• Excellent people skills with the ability to form relationships, and professionally and efficiently influence decisions without direct authority
• Ability to work independently on assignments of all levels of complexity
• Strong organizational skills, ability to handle multiple tasks and work under tight deadlines
• Strong business acumen
• Customer first approach with emphasis on exceptional service and continuous improvement

What makes you stand out:

• Life Insurance or Financial Services and Financial ERP experience a plus

• General knowledge of SQL, Python, Archer, SailPoint, MuleSoft, OpenText, Postman. SharePoint and Snowflake preferred
• Preferred experience with change management strategies and end user training
• Fundamental understanding of Segregation of Duties and ICFR controls

You can be who you are.
People come first here. We’re committed to a diverse, equitable and inclusive workforce. Learn more about how we create a welcoming work environment through Diversity, Equity, and Inclusion at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. 

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Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.