Service Coordinator

Overview

Are you an organized multitasker who enjoys being the go-to person behind the scenes? We're looking for a Service Coordinator to support our Managed Services Team and help keep projects running smoothly. This is a great opportunity to be part of a family-oriented company that values trust, flexibility, and teamwork. In this role, you'll assist our team with the day-to-day flow of work, ensuring internal processes are followed, documentation is up to date and our clients continue to receive exceptional service. You'll be a key part of the engine that drives successful project delivery.

Why You’ll Love Working With Us:

• We Train & Support You - Whether you're new to IT or just new to the role, we’ve got your back with structured training and ongoing support.
• Remote - We trust our team. Our team works remotely, but we keep to standard business hours to stay connected and collaborative. You’ll have flexibility in how you manage your day—without losing that work-life balance.
• Open Door Policy - Have a question or idea? Our leadership is accessible and genuinely values input from every team member.
• Family-Oriented Culture - We care about your well-being, both at work and at home. You are part of a team that supports and respects each other.
  
  

This isn’t just a job—it’s a chance to be part of a close-knit team where your work truly makes a difference.

YOUR IMPACT

The essential functions of this position include:

• Enter quotes and orders into applicable Professional Services Automation tool(s)
• Work with the sales and engineering teams to ensure that all project-related documents, including Statements of Work (SOWs), customer purchase orders, timesheets and job costing documents are properly completed
• Create vendor purchase orders and process invoices for payment
• Collaborate with the sales & engineering teams to keep projects on schedule
• Efficiently identify and solve project issues
• Work with the sales team to resolve any client service issues
• Keep management informed of any project-related issues
• Maintain engineer schedule and follow-up on timesheet submission
• Obtain project completion signatures & ensure timely invoicing
• Maintain data in applicable systems in order to ensure accurate reporting
• Ensure that legal project documents are completed and signed
• Review all project documentation for compliance with accounting standards
• Proofread presales and post sales SOWs and proposals
  
  

Qualifications

• Bachelor’s degree preferred
• IT Industry related experience is a plus
• Experience reviewing contracts preferred
• Customer service experience is a plus
• Knowledge of Microsoft office suite of products
• Strong organizational and customer service skills
• Professional demeanor and good communication skills
• Ability to prioritize and multi-task
  
  

POSITION SPECIFICS

The base salary range for this position at commencement of employment is expected to be between $19.23 and $28.85 hourly; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Physical Requirements

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

CORPORATE VALUES

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

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