Offer summary

Qualifications:

Fluency in Italian and English; additional languages are a plus., Previous experience in customer service or a similar role is preferred., Strong communication and interpersonal skills focused on customer satisfaction., Detail-oriented with strong organizational abilities..

Key responsabilities:

Provide exceptional remote customer support to Italian-speaking clients.

Respond to inquiries and address customer concerns with professionalism and efficiency.

Assist customers through the purchasing process, offering detailed product information and recommendations.

Document customer interactions accurately for quality assurance and follow-up purposes.

Job description

Patrique Mercier Recruitment PT is thrilled to announce an exciting opportunity for an Italian Speaking Customer Advisor to join our remote team in Greece! In this role, you will provide outstanding customer service to our Italian-speaking clients, assisting them with their inquiries and ensuring they have a positive experience with our products and services. Your ability to connect with customers and provide tailored support will be essential in helping them navigate their needs. If you have a passion for customer care and the flexibility to work from anywhere in Greece, this position is for you!

Responsibilities

Provide exceptional remote customer support to Italian-speaking clients.
Respond to inquiries and address customer concerns with professionalism and efficiency.
Assist customers through the purchasing process, offering detailed product information and recommendations.
Manage customer complaints and ensure satisfactory resolutions.
Keep updated on product features, specifications, and promotional offers to better assist customers.
Collaborate with team members to continually improve service delivery and customer satisfaction.
Document customer interactions accurately for quality assurance and follow-up purposes.

Requirements

Fluency in Italian and English; knowledge of additional languages is an advantage.
Previous experience in customer service or a similar role is preferred.
Strong communication and interpersonal skills focused on customer satisfaction.
Problem-solving skills to effectively address customer inquiries and issues.
Detail-oriented with strong organizational abilities.
Interest in customer service and a genuine desire to help others.
A reliable internet connection and a suitable workspace for effective remote working.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.