Assistant Customer Experience Director

Are you a proven, tenacious, resilient, and authentic leader with a customer-focused mindset, seeking the next step in your career? If so, we have an exceptional opportunity for you.

We are seeking a credible and talented leader to join our Housing Senior Leadership Team. In this role, you will be responsible for ensuring that customer feedback, insights, and learnings are fully leveraged to shape the strategic, operational, and policy framework for the Customer Experience (CX) directorate. At Stonewater, we are not content with maintaining the status quo. In an ever-changing world, standing still means falling behind. We are committed to continuously improving the experience for our customers by placing them at the core of everything we do, while driving efficiency and realising our vision: that everyone deserves the opportunity to have a place they can call home.

This is a challenging role. While you will undoubtedly encounter moments of frustration, you will also find ample opportunities to thrive. Above all, you will be encouraged to innovate and strive for excellence. At Stonewater, we promote a culture of continuous learning, where colleagues are empowered to grow in both knowledge and confidence. Collaborating closely with your peers, you will ensure that the business anticipates and addresses both current and future customer needs. You will play a key role in the continuous evolution and improvement of our operational services, ensuring they align with our Customer Promise, the Regulator’s consumer standards, and our Customer Excellence Strategic Objectives. Moreover, you will foster a high-performance culture where colleagues are engaged, empowered, and supported to excel.

We are a hybrid organisation, with remote working being the norm. Your location is not as important as your passion, commitment, and genuine interest in people. If you are eager to learn, grow, and make the role your own, we would love for you to join us on the Stonewater journey.

Please note, this appointment is subject to a satisfactory Disclosure and Barring Service check, satisfactory references, and proof of a valid Right to Work document.

Closing Date - 3rd October 2024

Assessment/Interview Date - 9th October 2024

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.