IT Continuous Improvement Manager

**Cette description est disponible en anglais seulement**

What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation, thanks to our business needs-driven approach, industry knowledge, cutting-edge technologies and experts.  With its business-driven approach, in-depth industry knowledge, cutting-edge technologies and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its customers meet the challenges of this era of digital transformation. 

Why Choose Equisoft? With 950+ employees, we are a stable organization that offers career advancement and fosters a stimulant environment. If that’s not enough, then check out these other perks below:   

• Hiring Location: LATAM (Colombia, Mexico or Chile)     
• You are welcome to work fully remote  
• Internal job title: Continuous Improvement Specialist
• Full-time Permanent Role 
• Benefits available day 1: medical, dental and telemedicine program
• Flexible hours    
• Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University)  
  
  
  

Role: The IT Continuous Improvement Manager reports to Director, Architecture and Systems Integration and works closely with a team of 20 people working as technical leads, Service Delivery Manager and Project Manager The incumbent will be responsible for is responsible for gathering and communicating technical environments KPIs such as availability, performance, and stability. They manage and coordinate various aspects related to the technical environments, i ncluding performance related incident and problem resolution, capacity monitoring, enhancement plans and related changes. They work with different technical experts, Service delivery Managers and change Managers to plan and execute changes related continuous improvement. By leveraging ITIL processes, they ensure continuous improvement through regular assessment and optimization of services, identifying areas for enhancement and implementing bes practices. Additionally, they focus on capacity management by monitoring and analyzing system performance, forecasting future needs, and ensuring that IT resources are utilized efficiently to meet business demands.

Your Day with Equisoft:    

• Plan and execute plans to ensure availability of IT environments, including production, testing, and development environments. Collaborate with the technical team to measure capacity trends and kpis.
• Manage capacity planning and forecasting to ensure IT resources meet current and future demands.
• Create and maintain capacity management dashboards to provide real-time visibility to technical and business stakeholders. Analyze KPI data to identify trends, areas of improvement, and proactive measures.
• Coordinate and oversee the resolution of performance related incidents and problems. Work closely with technical teams to prioritize and escalate incidents as necessary.
• Lead technical debt reduction initiatives to improve system efficiency and reduce maintenance costs by conducting regular assessments to identify inefficiencies and areas for improvement.
• Develop and maintain documentation for IT processes, procedures, and improvement initiatives.
• Collaborate with DevOps teams to streamline deployment processes and reduce time-to-market for system enhancements
• Maintain consistent communication with business stakeholders through the incident and problem resolution processes.
• Leverage Application Performance Monitoring (APM) tools to track application health, identify performance bottlenecks, and generate detailed metrics for our enterprise solutions.
• Facilitate knowledge sharing sessions and technical training to improve team capabilities and adoption of best
  
  
  

Requirements:   

Technical  

• Bachelor’s degree in computer engineering or information Technology or College Diploma combined to 3 years of relevant experience   
• 7-10 years of experience in infrastructure/cloud and 5 years of experience in a similar role
• Knowledge of ITIL, PMP principles
• Possess a strong understanding of technical concepts and systems to effectively communicate with technical teams and stakeholders
• Stay updated with industry trends and best practices related to environment management and IT operations
• Excellent knowledge of English & Spanish (spoken and written)   
  
  
  

Soft skills  

• Strong sense of organization and prioritizing    
• Analytical and problem-solving skills    
• Ability to communicate, write and synthesize information    
• Ability to multi-task in a rapid-paced environment   
• Team spirit, tact, diplomacy, autonomy, rigor, and discipline 
  
  
  

Equisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  

 

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