Product Success Manager (Strategic Customer Success Team)

Hi there!

We are Semrush, a global IT company developing our own product – a platform for digital marketers. New stars are born here, so don’t miss your chance.

This is our Product Success Manager role for those who can find a common language with anyone in the world.

Tasks in the role

• Relationship Building: Build and nurture strong relationships with key stakeholders, including senior marketing executives, marketing operations teams, tech- and SEO teams. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact
• Best-In-Class Service and Renewal Support: Support Strategic CSM in renewal and expansions strategy and process with delivering best-in-class service
• Drive Customer Value: Collaborate closely with different customer stakeholders to create and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance
• Executive Business Reviews: Conduct regular business reviews together with Strategic CSM to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals, in addition to discussing new, relevant products and solutions
• Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customers’ industry, and competitive intelligence to identify opportunities and threats
• Deliver Best In Class Onboarding & Implementation: Develop detailed, customized onboarding and implementation plans tailored to the customer’s specific needs and business objectives. Deliver unique insights at each customer touch point to advance the Semrush mission of enhancing the marketing acumen of all customers
• Collaborative Problem Solving: Partner with internal teams (Strategic Customer Success Product, Sales, Support) to solve complex customer challenges. Performance Tracking & Reporting: Use data to provide actionable insights and track performance against KPIs. Present detailed reports and strategic recommendations to key customer stakeholders
  
  
  

Who we are looking for

• 4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
• Experience with BrightEdge, Conductor, Botify, SimilarWeb, or other enterprise-level marketing and SEO platforms
• Proven track record of building strong relationships with different levels of seniority
• Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs
• Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
• Deep understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
• Ability to use customer data to provide insights and drive decision-making
  
  
  

Not required, but a plus

• Strong project management skills with the ability to manage multiple projects and initiatives for large enterprise customers
• Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment
• You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; and enthusiasm for Constant Changes, because we are always looking to make things better
• You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it’s not worth wasting time on something you don’t believe in; and enthusiasm for Constant Changes, because we are always looking to make things better
  
  
  

A Bit About The Team

• This offer stands for the “hybrid” work format: some days, you work from the office, and some #wfh.
• Flexible working hours
• Unlimited PTO
• Flexi Benefit for your hobby
• Employee Support Program
• Loss of family member financial aid
• Employee Resource Groups
• Meals, snacks, and drinks at the office
• Corporate events
• Teambuilding
• Training, courses, conferences
• Gifts for employees
  
  
  

A Little More About Our Company

Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media, and competitive research campaigns and get measurable results from online marketing.

We’ve been developing our product for 16 years and have been awarded G2s Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500, and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker.

10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,000 people around the world are working on its development. The Semrush team is constantly growing.

Our Diversity, Equity and Inclusion commitments

Semrush is an equal-opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.

Our new colleague, we are waiting for you!

Loren (he/him)

Recruiter

loren.carrillo@semrush.com