Offer summary

Qualifications:

Strong written and verbal communication skills for explaining complex concepts simply., Proven experience in customer service or help desk support roles., Familiarity with ticketing systems and a willingness to learn new technologies., Basic understanding of HR processes and payroll systems, with a desire to expand knowledge..

Key responsabilities:

Provide prompt and friendly support to employees through a ticketing system.

Guide workers in time tracking and app usage to enhance their experience.

Troubleshoot technical issues related to company applications.

Manage and update employee information in databases with attention to detail.

Job description

This is a remote position.

Job Highlights:

Contract: Independent Contractor
Schedule: 40 hours per week, Monday to Friday - 11:30 am to 8:30 pm Toronto time | 1-hour unpaid break

Timezone: Eastern Time

Client Overview:

Join a rapidly growing national staffing powerhouse that’s revolutionizing the temporary workforce industry. This dynamic company connects talented individuals with exciting short-term and temp-to-hire opportunities across the United States. With a commitment to innovation and employee satisfaction, they’re seeking passionate professionals to support their expanding team.

Job Description:

Embark on an exciting career as a Customer Support / Help Desk Representative for a cutting-edge staffing firm. In this pivotal role, you’ll be the linchpin between the company and its diverse workforce, ensuring smooth operations and exceptional employee experiences. You’ll leverage your problem-solving skills and tech-savvy nature to address a wide range of inquiries, from time clock usage to app functionality. This position offers a unique blend of HR support, technical troubleshooting, and customer service, providing you with a dynamic work environment and opportunities for professional growth.

Responsibilities:

Provide prompt, friendly support to employees via a state-of-the-art ticketing system
Guide workers through time tracking processes and app usage, enhancing their work experience
Troubleshoot technical issues related to company applications, showcasing your tech expertise
Manage and update employee information in various databases with meticulous attention to detail
Identify complex issues and collaborate with specialized teams for resolution
Potentially handle phone support, offering real-time solutions to urgent employee needs
Contribute to administrative tasks during quieter periods, demonstrating your versatility

Requirements

Written and verbal communication skills, with a talent for explaining complex concepts simply
Proven track record in customer service or help desk support roles
Familiarity with modern ticketing systems and willingness to master new technologies
Basic understanding of HR processes and payroll systems, with a keen interest in learning more
Self-motivated with excellent time management skills and ability to work independently
Creative problem-solver with a knack for thinking outside the box
Tech-savvy individual who thrives on learning new systems and applications
Adaptability to handle varying workloads and changing priorities in a fast-paced environment

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_22404_JOB

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