Customer Success Manager

This is a remote position.

This company is an AI platform that helps sales and marketing teams double their pipeline impact with the same team. Their AI agent (Gem-E) captures buying signals and your CRM data to identify who to target, when, and why, drafting highly personalized and impactful outreach that results in higher conversion.

They have generated $4 Billion in pipeline and over $950 Million in revenue for hundreds of start-ups and public companies. Companies like Mimecast, UserTesting, SAP LeanIX see more than 15X ROI in closed won revenue from UserGems.

They are looking for a Customer Success Manager who is obsessed with driving successful adoption and renewals with our customers.

It’s an incredible opportunity for someone who is excited to take on a lot of ownership, loves technology as much as they love working with customers, wants to experience exponential personal growth, and works with talented, collaborative, and friendly people who love what they do.

Responsibilities

• Overall accountability for your customers’ success, which includes adoption, retention, and overall satisfaction.
  

• Own the renewals process and identify upselling opportunities.
  

• Drive product adoption and change management projects with our customers to help them hit their strategic goals.
  

• Establish a relationship of trust as a strategic advisor with each customer, especially at a VP and C-levels.
  

• Use their platform to measure customer adoption and ROI for customers.
  

• Partner with marketing to develop content and materials to increase customer adoption of their platform (for example: playbooks, templates, customer stories).
  

• Serve as the voice of customers internally by providing customer feedback to engineering, marketing, and sales.
  

Requirements

• 3-4 years of experience working in Customer Success with a demonstrated track record of success and consistently hitting your metrics.
  

• At least 1 year of experience working with Salesforce.
  

• Comfortable leading “business value” and “ROI” conversations, and navigating through multiple decision makers in an organization.
  

• Demonstrated the ability to communicate across various channels (phone, e-mail, social, etc.).
  

• You’ve owned the renewal process for your book of business and have been a top performer for retention and growth on your team.
  

• Thrive in a high-growth environment, and are self-motivated with an entrepreneurial spirit.
  

• Excellent at time management and prioritization.
  

• CS Software such as Catalyst (we use), Gainsight etc., experience is a plus.
  

Benefits

• $60,000-$80,000/year.
  

• 100% Remote anywhere in Latam.