Part-time Remote Client Support Administrator

This is a remote position.

Key Responsibilities:

• Manage bookings for Occupational Therapists and schedule discovery sessions with parents
  
• Provide empathetic and clear communication to clients and parents
  
• Upload, edit, and maintain training video content on YouTube
  
• Respond to comments and direct messages across various social media platforms
  
• Handle email and online enquiries with warmth and professionalism
  
• Send news and e-mails via Mailchimp
  
• Set up and maintain client records and update system information
  
• Upload new client data to the practice database and ensure accuracy
  
• Follow up on outstanding client documents and admin
  
• Answer WhatsApp messages and, eventually, client calls
  
• Monitor and assist with engagement across social media accounts
  

Requirements

• Strong tech skills and confidence working with digital tools (YouTube, Mailchimp)
  
• Excellent written and verbal communication skills
  
• High emotional intelligence and sensitivity when dealing with clients
  
• Organised and detail-oriented with strong follow-through
  
• Experience in healthcare, academic, or wellness environment is a plus
  
  

Benefits

• Flexible working arrangements
  
• Opportunity to make a real impact on clients' lives through meaningful behind-the-scenes support