Senior Desktop Engineer

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

The Senior IT Engineer reports to the Program Advisor within a technology specialty area and works in collaboration with infrastructure architects/engineers/advisors, Enterprise Architects, applications teams, and 3rd party vendors to plan, budget, and oversee the evaluation, selection, implementation, operation, and performance of technologies as well as 3rd party vendors within their respective specialty area of responsibility. 

The primary focus of this role is on operational capabilities, performance, and resiliency while also contributing to and sometimes leading technology strategy and business planning.  This role spans specialty areas such as network, telecom, endpoint, platforms, data center, storage, and/or security.

The role may also be responsible for the management of outcomes delivered by third-party supplier vendors and for interacting with and owning the relationship with the internal customers within the business units and service lines at OhioHealth.

The position manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT.

Responsibilities And Duties:

40% - Operations
Works with internal customers and 3rd party vendors to communicate, coordinate, manage expectations, approve, and assist with operational processes such as crisis management, support escalation, change management, release management, capacity management, and other ITIL processes
20% - Technology Strategy
Assists and sometimes leads the development of technology strategy and roadmap within a given area of specialty including design, documentation, communication, and implementation of new or existing standards for infrastructure technologies while remaining current on industry trends
10% - Research and Analysis
Analyzes, plans, justifies, schedules, and coordinates the implementation and maintenance of the specialty area’s administrative, operational, and financial initiatives including TCO, optimization, and efficiency
25% - Supplier Management
Works with suppliers and, when needed, vendors to produce outcomes consistent with organizational strategy. Overseas reporting metrics, dashboards, and status reporting to meet expectations for quality and performance for discretionary, support and maintenance work.
5% - Financial Management - Plans, monitors and controls operating and capital budget for assigned areas of responsibilities.

Minimum Qualifications:

Bachelor's Degree (Required)

Additional Job Description:

• Degree: Field of Study: Business Administration, Computer/Management Information Systems, Computer Science, Engineering, Mathematics, or Related Field
• Years of Experience: 8 years technical engineering experience

SPECIALIZED KNOWLEDGE

Specialized Knowledge: Subject matter advisor of specialized technologies necessary to support clinical operations and information systems along with the ability to gather, analyze and interpret business drivers to support the program and organization. Project management and process excellence with strong analytical data-driven approach to problem solving.  Strong interpersonal skills along with proven leadership.  Advanced knowledge of and experience with IT technologies, such as endpoint devices, servers, security, network, storage, and telecom.

Kind and Length of Experience: Eight years of experience in technical engineering role.  Participation in process improvement or project work.

DESIRED ATTRIBUTES

• Design thinker
• Curious & Creative
• Able to function in tactical and operational levels
• Strong communicator and collaborator
• Able to work collaboratively in a highly matrixed environment
• Ability to effectively drive people, process, and technology changes
• Proven record of effective leadership
• Subject Matter Expert

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Enterprise Endpoint Engineering

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment 

Remote Work Disclaimer:

Positions marked as remote are only eligible for work from Ohio.