Customer Service Representative at Healthy Mind & Brain Center

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional client services, addressing customer inquiries, and ensuring a positive experience for all clients. This role requires strong communication skills and the ability to handle various customer interactions effectively.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers with their needs.
• Handle outbound calling to follow up on customer inquiries or resolve issues.
• Maintain detailed records of customer interactions through data entry in our systems.
• Process transactions and manage cash handling accurately.
• Collaborate with team members to improve service delivery and client satisfaction.
• Utilize phone etiquette to ensure a pleasant experience for all callers.
• Assist in sales efforts by promoting products and services when appropriate.

Requirements

• Previous experience in client services or a call center environment is preferred.
• Bilingual or multilingual skills are a plus, enhancing communication with diverse clients.
• Strong sales skills with the ability to promote products effectively.
• Proficient in office software applications for data entry and record keeping.
• Excellent phone etiquette and communication skills are essential.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• A positive attitude and a willingness to learn are crucial for success in this role.

Join our dynamic team at Health & Mind Brain Center and help us deliver outstanding customer service remotely!

Health & Mind Brain Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.