Channel Operations Specialist

Channel Impact is a channel specialty firm that helps companies of all sizes achieve route to market success through partnering. Join us—to grow your career and be recognized as one of the best and brightest experts in the partner community.

Channel Impact is seeking a Channel Operations Specialist to join our team. In this role you’ll be responsible for supporting partner operations for our high-tech client’s Global Partner Program. The ideal candidate has broad Partner Operations experience including Deal Registration, Partner Portal management, Partner Program, MDF, rebates and compliance.

This is a full-time, salaried opportunity with benefits. This role is open to remote workers in the Eastern Time or Atlantic Standard Time within the United States or Canada.

What you will do:

• Provides comprehensive daily support to partners and internal teams, addressing a wide range of inquiries including portal access, agreements, and program-related matters.
• Manage and maintain multiple partner systems, including the portal, Salesforce, account mapping tool, learning management system, and partner university.
• Collaborate with business system teams to continuously improve, troubleshoot, and optimize the performance of partner systems.
• Introduce and integrate new partner tools into our platform ensuring they are delivered on time and to the desired quality standards and adoption.
• Implement and maintain monitoring and alerting systems to proactively detect and resolve problems.
• Create comprehensive documentation for all partner systems to support user understanding and adoption.
• Develop and manage streamlined partner processes for onboarding, deal registration, incentives (SPIFFs/MDF), opportunities, and agreements.
• Collaborate with the analytics team to create and manage comprehensive reports and dashboards that track partner performance.
• Analyze partner performance data to identify trends, identify areas for improvement, and uncover opportunities for increased revenue.
• Track partner performance against established KPIs, ensuring adherence to program commitments and policies.
• Contribute to the preparation of presentation materials for Quarterly Business Reviews (QBRs) or other leadership presentations, providing insights into partner performance and identifying areas for improvement.

What you Bring:

• 3 - 6 years of Partner Program/Partner/ Channel Operations within a high-tech company (Required)
• Strong knowledge of Salesforce (Required)
• Experience in partner portal operational automations (Required)
• Experience with partner MDF management, rebates, managing and maintaining a partner portal to include training, guidance and troubleshooting (Required)
• Ability to identify operational efficiency opportunities
• Self starter that shows initiative with a “can do” attitude
• Demonstrated problem-solving abilities, including working with others to quickly reach sustainable resolutions
• Up to 10% travel
• B.A. or B.S. (Required)

Our Benefits

• Competitive compensation commensurate with experience
• Full Healthcare Package including medical, dental, and vision insurance, long-term disability insurance, life and AD&D insurance
• Flexible paid time off
• Paid holidays
• 401k & Company Match
• Learning & Development Stipend
• Employee Referral Bonus

Channel Impact is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status or other applicable legally protected characteristics.