Offer summary

Qualifications:

Degree in Mechanical, Electrical or Electronic Engineering or equivalent experience., Significant experience in a technical pre-sales or consulting role within a technology-based company., Strong organizational and customer relationship management skills., Experience using Salesforce and knowledge of coding & marking industry is a plus..

Key responsabilities:

Collaborate with Channel Development Manager to achieve commercial targets.

Scope technical solutions to address partners' and end-users' requirements.

Provide training and coaching to enhance product knowledge and technical acumen.

Support partners and customers in resolving complex technical issues.

Job description

The Channel Application Consultant shall provide support to partners demand through securing the “technical close” in complex solutions and proactively identifying new business opportunities. The incumbent collaborates with the Channel Development Manager and the Channel Partners in sales/project deals and ensures proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision-makers. The role owner also supports partners and customers to resolve complex technical issues.

What you will do:

As Application Consultant

Collaborate with Channel Development Manager in achieving the allocated countries/partners commercial/revenue targets
Proactively scope the technical solution required to address channel partners/end-users requirements, pain points, and recommend solutions that optimize value for both the Partners’ customers and the Company
Coordinate closely with internal sales, technical support, and service resources to align solution design with partners/end-users/customers’ business requirements
Provide training, coaching to the end-users and internal teams to enhance sell through, increase product knowledge and technical acumen
Pro-actively identify additional business opportunities especially on strategic partners’ accounts. Collaborates with sales to ensure these opportunities are effectively covered
Monitor customer support for technical solutions proposed throughout the sales process and alert the sales and account teams to potential risks of deal closure

As Post-sales

Responsible in post-technical service solution advice and escalate to Technical Service Support (TSS) when necessary
Support partners & customers to resolve complex technical issues
Ensure Partners are educated and utilize Markem-Imaje provided sales service tools (P-claims/Jira, Learning Management System (LMS), Partners’ portal)
Ensure Partners’ compliance per Technical Bulletin the service solutions, technical updates

What you need to have:

Degree in Mechanical, Electrical or Electronic Engineering or equivalent business experience.
Significant experience in a technical pre-sales or consulting role within a technology-based company with complex B2B interactions (knowledge or experience in codding & marking industry nice to have)
Strong organizational skills and ability to set priorities and manage time effectively
Experienced level of customer relationship management skills including strong communication skills
Responsible, discipline and proactive attitude are required
Experience using Salesforce

You’ll only be the right candidate if you are aligned to our values and culture:

Collaborative entrepreneurial spirit
Winning through customers
High ethical standards, openness and trust
Expectations for results
Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

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