Offer summary

Qualifications:

Proven experience in creating clear and comprehensive technical documentation., Familiarity with documenting software issues and release notes., Strong ability to collaborate with cross-functional teams and excellent communication skills., Experience in customer service and training team members..

Key responsabilities:

Create and maintain technical documentation for the Texas Student Data System (TSDS).

Assist with customer outreach during data submission periods and document reported issues.

Research and implement best practices for internal documentation processes.

Train team members on new practices and maintain communication with customers.

Job description

Job ID: 70125069
Title: Technical Writer 3
Position: Remote

Summary:
Technical Documentation (External):
- Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.
- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
- Collaborate closely with the Product Owner team to gather necessary information.
- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.

Customer Outreach:
- Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.
- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
- Present outreach findings to the Product Owner team, management, and division leadership.
- Maintain regular communication with customers to understand their needs and concerns.

Best Practice Documentation (Internal):
- Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
- Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
- Train and support team members on the new practices, creating internal documentation to ensure proficiency.

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years	Required/Preferred	Experience
8	Required	Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
8	Required	Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
8	Required	Jira: Experience with Jira or similar application life-cycle management tools
8	Required	Collaboration: Strong ability to work closely with cross-functional teams
8	Required	Communication: Excellent communication skills to effectively work with cross-functional teams
8	Required	Customer Service: Experience in customer service, with strong communication skills.
8	Required	Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
8	Required	Training and Support: Experience in training other team members.
8	Preferred	Texas Student Data System (TSDS): Experience working with the TSDS and its data collections.