Client Success Manager - APAC

Description

Ready to take your career to the next level?

Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team.We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

The Skai Client Success Manager (CSM) is responsible for overseeing client utilisation of the Skai Omnichannel  platform. The CSM will partner closely with a Client Success Director (CSD) to drive clients' satisfaction and ability to leverage Skai to drive ROI for online Marketing initiatives.

The ideal candidate will have great project management and presentation skills, excellent technical credentials and a results- oriented, consultative approach to addressing client needs.

Duties and Responsibilities: 

• Partner with Client Success Directors to actively build relationships with client partners
• Work to drive client retention in partnership with your CSD
• Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
• Assist clients in basic implementation and usage of Skai products
• Provide technical support and digital marketing best practice
• Communicating regularly with the customer to evaluate satisfaction
• Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution
• Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
• Energised by solving problems and finding opportunities to make clients successful
• Ensure client expectations are exceeded!

Requirements

• 3+ years experience in digital marketing campaign management across Search Engine Marketing or Retail Media 
• Language proficiency in English and Mandarin. Must be able to conduct meetings, prepare documentation, and communicate effectively in both languages. Japanese fluency is a plus 
• 2+ years experience in client services and/or technical project management 
• Strong presentation and communication skills aided with organised project management
• Experience collaborating with a team both locally and virtually
• Organised and methodical, with excellent time management skills
• Ability to understand advanced marketing analytics
• Ability to perform detailed client audits to identify client needs or workflow gaps
• Ability to thrive in a fast pace environment with tight deadlines
• Ability to elicit client feedback to help direct continuous improvements for the Skai platform
• Deep Microsoft Excel knowledge is mandatory. Other basic technical experience with code such as basic JavaScript and HTML is a plus
• Google Ads and Google Marketing Platform certifications is a plus
• Skai or other SEM platform experience preferred
• Ability to travel occasionally

Skai Requirements:

• Candidate aligns with skai’s core values 
• Ability to work both independently and as part of a team
• Strong interpersonal communication skills - in writing and verbally