Salesforce Solution Architect

Job Title:

Salesforce Solution Architect

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We're seeking a Salesforce Solution Architect to drive the qualification and architectural design of Salesforce opportunities. You'll partner closely with sales to assess client needs, identify viable solutions, and translate business challenges into scalable Salesforce architectures. This role bridges presales and delivery, ensuring proposed solutions are feasible, aligned with best practices, and ready for successful implementation. The ideal candidate combines deep Salesforce platform expertise with strong communication skills to influence stakeholders, guide technical direction, and support delivery teams with clear, actionable designs. This is a client-facing role ideal for someone who thrives in both strategic and hands-on technical environments. Specific experience in High Tech, Telecom, Media, Healthcare, or Retail Consumer goods a plus.

Key Responsibilities:

• Leadership:
  • Leads and mentors a team of Salesforce practitioners.
  • Ensures adherence to best practices in Salesforce.
• Solution Design:
  • Participates in and leads pre-sales meetings and sales opportunities.
  • Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. Presents proposals and solutions to clients. 
  • Leads, participates in, and facilitates customer requirements definition and solution design workshops. Prepares detailed solutions and blueprints.
  • Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions.  
• Project Delivery:
  • Oversees and leads the design, build and run of Salesforce Solutions.
  • Assesses and makes recommendations on business process, design, building, testing, and run of project solutions.
  • Understands the technical depth of the project and validates the correct resources for the project.
  • Oversees demos development and works closely with users on user acceptance testing.
  • Works closely with clients to assess their architecture, and architects solutions that meet their requirements. Manages and completes configurations and customizations, security model, and user setup as needed.
  • Documents and implements configurations, customizations, and data mapping requirements for the engagements.
  • Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews).
  • Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise.
  • Works on integrating Salesforce with other systems, data mapping, using APIs and middleware.
  • Leverages Salesforce Einstein/Gen AI-driven insights and automation.

Contact Center:

• Designs and implements best in class Salesforce based call center solutions.
• Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge.  
• Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience.

• Industry Knowledge:
  • Apply industry-specific knowledge to develop tailored Salesforce solutions.
  • Stay informed about industry trends and leverage Salesforce Industry Cloud solutions.
  • Customize Salesforce to meet regulatory and compliance requirements specific to the industry.
• Continuous Improvement and Innovation:
  • Stay updated with the latest Salesforce features and releases.
  • Recommend and implement improvements for existing and new Salesforce environments.
  • Create innovative solutions.
  • Provide training and support to end-users, clients and project teams.
• Documentation:
  • Create and maintain comprehensive documentation for all solution designs and implementations.
  • Ensure knowledge transfer and documentation for future reference.

Required Qualifications:

• Education:
  • Minimum Bachelor’s degree in Computer Science, Information Technology, or related field.
• Skills:
  • A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce.
  • 10+ years of experience in enterprise software applications.
  • Expert in Service Cloud - contact center experience, a plus.
  • Strong knowledge of Salesforce and integrations with other systems.
  • Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors.
  • Experience with Salesforce Einstein and AI-driven solutions, a plus.
• Salesforce Certifications:
  • Administrator
  • Service Cloud
  • Experience Cloud, a plus
  • Data Cloud, a plus
  • Contact Center, Architect Level and other Salesforce Certifications, a plus
• Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Team player with ability to work collaboratively in a team environment.
  • Leadership skills with the ability to mentor and guide clients and team members.
  • Attention to detail and commitment to delivering high-quality solutions.
  • Experience in Agile or Scrum methodologies.

Salary Range:

The base salary range for this position is $158,038-$237,058 that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The position will be posted until 4/25/2025.

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Location:

USA AK Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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