Performance Monitoring Manager

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.  

Together, we can get life-changing therapies to patients who need them—faster. 

Job Summary: 

This position is responsible for the development and implementation of Quality programs in their respective areas of responsibility to include auditing, training, compliance management and other related Quality functions. In partnership with organizational stakeholders across non-commercial pharmacy services, patient access support, and financial programs, this role will support ensuring greater connection to the customer experience and better control of product success. This is a leadership position that serves as a coaching and mentoring role to the Quality Team and the portfolio with respect to Quality. 

Responsibilities: 

• Identify solutions by integrating multiple factors, collaboration, thoroughness and accuracy consistent with portfolio objectives.  

• Create, develop and maintain an effective Quality Management System that aligns with corporate procedures, client requirements and all applicable standards and regulations.  

• Serve as an escalation point of contact for employees, patients, and providers to resolve issue. 

• Serve as a subject matter expert providing coaching and training to employees in the areas of customer service, case resolution, compliance and database management. 

• Develop employee knowledge and skill set through monitoring and quality review of telephone calls and documentation of work. 

• Interact with clients as necessary to provide resolution to inquiries and present updates on specific program performance. 

• Build customer relationships, interpret customer needs and assess their business requirements while developing alternate solutions when needed. 

• Communicate with leaders providing updates on current workload and performance. 

• Manage Quality budget; allocate resources, tools and equipment as required for the department. 

• Hold Management Review meetings as scheduled and follow up on improvement actions. 

• Support process validation and calibration programs and activities for the portfolio. 

• Manage and maintain facility CAPA program and support continuous improvement initiatives. 

• In conjunction with Operations and Product teams, develop specifications and test methods to meet customer, product and internal quality requirements.   

• Manage and maintain the Quality Document Control System and shared email boxes compliance for the portfolio.  

• Manage communication of quality trends, opportunities and initiatives both internally and externally on a daily, weekly, monthly, and quarterly basis. 

• Support training requirements for portfolio. 

• Conduct one-on-one discussions with each team member documenting performance and providing feedback.  

• Manage team that delivers educational support to identified patients, caregivers, Healthcare Professionals (HCPs) and their staff to meet all relevant standards as set by the client company 

• Plan, assign, and direct work daily in conjunction with supervisors while resolving day-to-day problems using defined processes 

• Oversee employee schedules to ensure proper business coverage as outlined by client contracts and company policies. 

Qualifications: 

• Bachelor’s degree in related field, or equivalent work experience, strongly preferred. 

• 5-8 years’ experience in QA roles preferred. Previous experience in a QA Leadership role would be advantageous.

• In-depth knowledge and complete understanding of standards, principles, and techniques utilized within the Quality Assurance field 

• FDA regulated industry experience as well as applicable Quality System Standards and Regulations experience. 

• Project Management is a benefit. 

• Superior leadership, facilitation, and communication skills required. 

• Presentation Skills: Be able to train and or present quality information to facility, outside contacts. 

• Strong computer skills: Experience with MS Word, MS Excel, MS PowerPoint, required. Minitab experience would be beneficial. 

What is expected of you and others at this level: 

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff 

• Participates in the development of policies and procedures to achieve specific goals 

• Ensures employees operate within guidelines 

• Decisions have a short term impact on work processes, outcomes and customers 

• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management 

• Interactions normally involve resolution of issues related to operations and/or projects  

• Gains consensus from various parties involved

TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.

This position is full-time (40 hours/week).  Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST.

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.  

• Download speed of 15Mbps (megabyte per second)  

• Upload speed of 5Mbps (megabyte per second)  

• Ping Rate Maximum of 30ms (milliseconds)  

• Hardwired to the router  

• Surge protector with Network Line Protection for CAH issued equipment  

Anticipated pay range: $86,400 - $123,400 

Bonus eligible: Yes 

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. 

• Medical, dental and vision coverage 

• Paid time off plan 

• Health savings account (HSA) 

• 401k savings plan 

• Access to wages before pay day with myFlexPay 

• Flexible spending accounts (FSAs) 

• Short- and long-term disability coverage 

• Work-Life resources 

• Paid parental leave 

• Healthy lifestyle programs 

Application window anticipated to close: 05/15/2025 *if interested in opportunity, please submit application as soon as possible.  

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.