Offer summary

Qualifications:

Experience in SaaS customer success is essential., Basic understanding of APIs and computer networking is required., Strong relationship-building skills with senior executives and functional managers are necessary., A curiosity to learn about the security industry and a desire to enhance technical skills are important..

Key responsabilities:

Develop and maintain long-term relationships with customers through regular interactions and proactive meetings.

Serve as a problem solver and subject matter expert on the runZero platform and network security.

Collaborate with sales, support, and engineering teams to improve processes and customer experience.

Advocate for customers by managing their feedback and product needs, sharing requests with internal teams.

Job description

Why runZero?

Fully remote

runZero is a 100% remote company! While we aim to gather annually for kick-offs, our team thrives in the flexibility and freedom that remote work provides.

Product-market fit & customer satisfaction

Our customers love us! We have hundreds of paying customers from mid-market to very large enterprises and thousands of freemium users. Want to learn about how runZero works and how it helps our customers? You can listen to this podcast featuring our co-founder HD Moore (creator of Metasploit), hear from our customers, or experience it firsthand with our 21-day premium free trial.

Great benefits

At runZero, we prioritize the well-being of our team members. We provide platinum-level medical, vision, dental, life, and short-term disability coverage for you and your dependents. Additionally, we match 4% of 401K contributions, offer unlimited PTO, and provide equity to all employees.

Culture of collaboration

Our team is diverse, representing various backgrounds and perspectives, which fosters an inclusive and vibrant environment. With flexible schedules and supportive coworkers, runZero promotes a culture of collaboration. Learn more about life at runZero here!

The Opportunity

We are are looking for a Customer Success Engineer in the United Kingdom to join our growing team! In this role, you will support our Enterprise customer base by understanding their technical needs, having strategic conversations, leading deployments, and continuously nurturing the relationship.

Internally, you will work closely with the sales, product, and support teams to advocate for your customers' product needs. As one of the first few members of our Customer Success team, you will also help define repeatable processes and work towards growing a scalable customer success operation

What You’ll Do

Develop and maintain long-term relationships with customers through regular interactions and proactive meetings
Serve as a problem solver and subject matter expert of the runZero platform and network security industry
Collaborate cross functionally with the sales, support, and engineering teams to improve internal processes, build documentation to support the customer lifecycle, and the overall customer experience
You will maintain a deep understanding of our product, lead strategic conversations, and share the most relevant features/functionality for your clients specific business needs
Be an advocate for your customer by managing their feedback, product needs/wants, and sharing their requests to internal runZero teams

Skills You Have

Experience in SaaS customer success
Basic understanding of API’s
Basic understanding of computer networking and “how the internet works”
Curiosity to learn about the security industry
Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource
Desire to build your technical skills

Salary Range

runZero values transparency in the hiring process. According to our market data, we’re expecting this role to come in at a salary of about £120K - $130k GBP plus stock options. We know that the talent market is always in flux, so please let us know if you believe we have advertised this role at the wrong salary band.

For more information on what it's like to work at runZero, please visit our employee spotlight page!

Benefits

We offer an extensive set of benefits including:

Top of the line medical, dental, vision, life and disability coverages with runZero paying for 100% of the premium
A stock option plan consistent with early stage, rapidly-growing startups
A competitive salary composed of cash and equity compensation
Unlimited PTO (We encourage everyone to take at least 25 days a year)
4% 401(k) matching program

Applications

runZero positions are currently restricted to the United States and the United Kingdom. All other International applications will not be considered.

runZero is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status, ancestry, nationality or any other basis covered by applicable law.

We encourage under-represented applicants to apply, even if you don’t think you fit 100% of the criteria (nobody ever does)!

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