Learning Project Manager

• Ensure all training details – course outlines, cohort size, training duration, trainer profile etc. is updated and current in SharePoint and on training catalog.
• 2. Respond to all manager/ learner queries related to training operations.
• 3. Work along with the CX finance team on the training prioritization process for a given quarter.
• 4. Provide details related to course outlines, training cost, minimum and maximum cohort size, training duration etc. to managers/ SPOCS to help them prioritize the team’s training ask for the quarter.
• 5. Work along with the internal (HTD team) and external training partners for cost, the possible training delivery dates, and trainer availability post finalization of all trainings for a given quarter.
• 6. Seek confirmation from the SPOCS’, managers on the training dates shared by the partner and finalize the same.
• 7. Update all finalized training details – dates, trainer information, number of learners, number of vouchers requested, training cost, delivery partner details etc., in the master delivery plan (MDP) on MS Excel online and SharePoint.
• 8. Set up discovery/design calls for all new training requests/ first time requests between the manager/requestor and the trainer to better understand the ask.
• 9. Work with the training partner to procure the Statement of Work - SOW’s for all trainings.
• 10. Work with multiple parties’ stakeholders (training partner, SPOC’s, manager, SME’s etc.) to ensure that the course outline is reviewed and confirmed by business requesting for the training.
• 11. Raise and record the request for all trainings in the EMS tool – Learning Management System (LMS).
• 12. Work with the SPOCS for the nominations and update trackers with all information received from managers and training partner in MDP on MS Excel online.
• 13. Share the training invite with the learners with the required training delivery details on WebEx.
• 14. Share the nomination details with the training partner 1 week before the start of the training.
• 15. Work with the learners towards completion of pre-requisites for various trainings.
• 16. Share host key details over email with the trainer and the training partner and ensure that they are ready for the delivery before the start of the training.
• 17. Raise and share the training feedback survey request in MS forms.
• 18. Update the attendance for every training in the MDP and with the (Learning Services) LS team post training completion.
• 19. Work with the learners for submitting the post training survey forms upon training completion.
• 20. Assign the exam vouchers to the learners and maintain the record in MS Excel online.
• 21. Update the survey results – CXSAT in the MDP and attach the final report.
• 22. Validate the invoice details received from training partners vis-à-vis the PO issued and update the invoice details – Invoice number, Invoice date and Invoice amount in the MDP.
• 23. Receive, analyze, respond and resolve all manager/ learner escalations related to training delivery.
• 24. Prepare and present quarterly training metrics to business and internal stakeholders, SPOC’s and managers. Note the Action items and share the minutes post meetings.

• Minimum of 1-7 years of experience in training delivery operations.
• 2. Should possess excellent knowledge of Microsoft Office programs to analyze data, report, and present information.
• 3. Intermediate to advanced level knowledge in PPT and Excel.
• 4. Ability to provide multichannel support by telephone, E mail and live chat – internal messaging system (WebEx teams).
• 5. Should possess excellent communication skills and the ability to process multiple instructions and information to transform it into relevant actions.
• 6. Strong knowledge of SharePoint.
• 7. PMP certified preferably.
• 8. Prior Cisco exposure/ experience will be preferred.
• 9. Well versed in English.

Indigo Slate is a full-service human experience company. We are a digital organization backed by a global engineering leader, and we’re dedicated to helping clients build transformative experiences from start to finish. We create smart experiences that deliver powerful results through a profound intersection of marketing, technology, business, and creative. We understand that brands are no longer judged through their advertising, but through each touchpoint, both internal and external, building strength with every experience.

At Indigo Slate, we harness a mix of skills unique in our industry—equal parts strategic consultancy, creative agency, and technology thought leadership—to build and run some of the best experiences on the planet.