Offer summary

Qualifications:

Bachelor’s degree in Education, Training, Business, or a related field or equivalent experience., 3+ years of experience in training development, preferably in a franchising or service-based industry., Strong analytical skills to track KPIs and measure training impact., Excellent verbal and written communication skills with the ability to engage diverse audiences..

Key responsabilities:

Design, develop, and update training resources for service professionals.

Track and report key growth-focused KPIs related to sales performance.

Facilitate live training sessions and interactive learning opportunities.

Develop and manage additional support channels for local trainers.

Job description

Are you looking for a place where you can bring your drive?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a Sales Training Specialist at Neighborly, a typical day for you will include:

The Sales Training Specialist plays a crucial role in supporting the operational execution of sales training initiatives across our franchise network. Reporting to the Sales Training Manager, this position focuses on training logistics, data collection, and ongoing support for franchise teams. The ideal candidate is highly organized, detail-oriented, and skilled in managing multiple training programs while ensuring smooth execution.

Primary Responsibilities:

Training Development & Delivery

Design, develop, and update training resources for service professionals.

Create "train-the-trainer" resources for local franchise shops to ensure consistent and effective training delivery.

Organize and maintain training materials within the Neighborly Learning Management System (LMS).

Performance Tracking & Analytics

Track and report key growth-focused KPIs, including close rates, job averages, upselling, and add-on sales performance.

Monitor participation, engagement, and completion rates for live training events, webinars, and other learning initiatives.

Use data-driven insights to optimize training effectiveness and continuously improve learning outcomes.

Learning Channels & Support

Develop and manage additional support channels, such as ServicePro podcasts, webinars, and office hours for local trainers.

Facilitate live training sessions, Q&A forums, and other interactive learning opportunities to increase learner engagement.

Foster a culture of continuous learning and professional development across the franchise network.

Bring your skills and be inspired to achieve success.

(Required qualifications)

Experience:

3+ years of experience in training development, preferably within a franchising or service-based industry, and facilitation experience with live training delivery methods (workshops, webinars, podcasts, etc.)