Team Lead Coordinator

• Assist with decision-making regarding transmission processing and protocols.
• Assist with empowering the team through educational resources.
• Support the clinical team by answering team questions (ex. Questions relating to department policies, procedures, workflow and monitoring the admin channel).
• Assist with alert triage and zoom calls.
• Create daily team assignments based off data in AQS and reassign as needed.
• Assist with peer interviews in the interview process.
• Responsible for attending a minimum of one clinical team lead call and three general team calls per month.
• Present at least 2 case study, coffee chat, or clinical call presentations per year.
• Maintain appropriate levels of current knowledge and the ability to interpret, comprehend and apply departmental policies.
• Assist with process and workflow document review.
• Report pertinent information to clinical managers.
• Maintain advanced knowledge of PaceMate ™ products and services (ex. Billing, understanding of vendor and PML alerts and flags).
• Assist in ensuring consistency in practices and PaceMate Mission, Vision, and Customer Service standards are met. Adhere to the Code of Conduct and all Company Policies and Procedures. 
• Involvement in special projects or other duties as assigned.

• A qualified candidate must hold an undergraduate or associate degree, preferably in Business Administration, healthcare, or a related field preferred, or an equivalent combination of education and experience.
• Minimum of 5 years of relevant experience required.
• IBHRE certification (CDRMS, CCDS, or CEPS) required within one year of promotion.
• Demonstrates exceptional relational an
• Demonstrated exceptional relational and communication skills required.
• Excellent critical thinking skills required.
• Ability to manage multiple priorities, while maintaining attention to detail required.
•  A demonstrated track record of following through on commitments and deadlines required.
• Excellent planning, organizational, and time management skills required.
• All new candidates must hold a current Cardiac Device Specialist II r Senior Cardiac Device Specialist role at PaceMate™  to apply within.
• The ideal candidate demonstrates servant leadership, a patient-focus, and a team-oriented skillset.

• Must have access to stable, reliable internet access.

About PaceMate
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.