Offer summary

Qualifications:

Minimum 2 years of relevant experience in the RTO industry in Australia., Proficiency in Microsoft Office Suite and experience with Wisenet or Dynamic 365., Strong written and verbal communication skills with high attention to detail., Ability to work independently and prioritize tasks in a fast-paced environment..

Key responsabilities:

Manage communication and provide customer service to students and stakeholders.

Accurately input and maintain records in various systems.

Assist with administrative tasks and prepare reports as needed.

Manage team calendars and coordinate meetings effectively.

Job description

This is a remote position.

Job Overview

We are currently seeking a proactive and detail-oriented AU RTO Administration Assistant to join our team. In this role, you will support the smooth day-to-day operations of our RTO by managing communication, maintaining accurate records, supporting staff and students, and ensuring a professional and efficient administrative workflow. If you're highly organized, tech-savvy, and thrive in a fast-paced environment—this is a fantastic opportunity to grow your career in the education and training sector.

Job Description

As an AU RTO Administration Assistant, your responsibilities will include:

Communication & Customer Service

Answer phone calls and respond to emails, directing enquiries to the appropriate team members.
Communicate with students via text and email regarding class reminders or updates.
Provide professional and friendly service to clients and stakeholders.

Data Entry & Record Keeping

Accurately input and update data in systems such as Wisenet, Microsoft Excel, and Dynamic 365.
Maintain organized records of student information, attendance, and correspondence.
Ensure all documentation is stored securely and is easily accessible.

Administrative Support

Assist team members with day-to-day tasks and ad hoc administrative duties.
Prepare and send reports, documents, and schedules as required.
Support staff across departments with coordination of student communications, scheduling, and reporting.

Calendar & Email Management

Manage team calendars and schedule appointments using Microsoft Outlook or Teams.
Coordinate internal and external meetings, ensuring all relevant stakeholders are informed and prepared.

Requirements

Essential Skills & Experience

Minimum 2 years of relevant experience working in the RTO industry in Australia.
Experience working for an Australian Client/Business is required.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
Experience with Wisenet, Dynamic 365, or similar CRM and student management systems.
Strong written and verbal communication skills.
High attention to detail and accuracy in data entry and record management.
Excellent organizational and time management abilities.
Ability to work independently and prioritize tasks in a fast-paced environment.
Friendly and professional attitude with a strong customer service mindset.
Adaptability to take on varied tasks and respond positively to change.

Desirable Qualifications

Prior experience in an RTO or education administration role.
Familiarity with compliance and documentation requirements in the VET sector.
Certificate in Business Administration or equivalent qualification (preferred but not essential).

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary Wi-Fi Modem
21 Leave Credits
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.