Founding Customer Success Lead - Dealops

Why Dealops?

AI is transforming how companies price, sell, and scale. The rise of usage-based and hybrid pricing has unveiled a $25B+ market opportunity, demanding intelligent solutions that redefine every element of the go-to-market engine - from pricing strategy and deal execution to forecasting and sales compensation.

Founded by former Stripe leaders with deep expertise in pricing and GTM strategy, and backed by top investors including Pear VC, General Catalyst, and industry leaders from OpenAI, Stripe, and Slack, Dealops is pioneering this shift with AI-driven tools that empower businesses to adopt flexible pricing, streamline workflows, and maximize sales performance.

Join us and help build the future of pricing and selling in an AI-powered world!

Role overview:

We’re looking to hire our Founding Customer Success Lead to join the founding team at Dealops.

This is a strategic, high-impact role for someone who wants to be hands-on with customers and help build the function from the ground up. You’ll work directly with Sales, RevOps, and Finance leaders at some of the most exciting tech companies - understanding their goals, shaping their workflows, and helping them adopt and scale with Dealops.

You’ll partner closely with the CEO and wear multiple hats across Customer Success, Support, Product and Solutions Engineering to play a key role in unlocking expansions and driving retention.

If you love solving real problems with real customers, thrive in fast-paced environments, and want to help define how GTM teams operate in the AI era - we’d love to meet you.

What you’ll do:

• Own the pre- and post-sale experience for customers end to end - from POCs through onboarding, implementation, and ongoing success.

• Provide exceptional support via multiple channels, addressing inquiries and resolving issues with speed and care

• Partner with Sales and Product to design and implement customer-specific workflows and configurations

• Run A/B tests, analyze pricing performance, usage data, etc. to present enablement and expansion opportunities to customers

• Build a scalable Customer Success motion - develop training, documentation, and tooling that help customers go from zero to one confidently

• Act as the voice of the customer -  surface feedback, share insights, and help shape the product roadmap

• Collaborate with Engineering to troubleshoot issues and roll out features that drive adoption and expansions

• Take a “whatever it takes” mindset to unblock customers and deliver value quickly

What you have:

• Experience: 3+ in a Customer Success / Solutions Engineering / Sales or BizOps role, ideally at an early-stage startup

• Analytical skills combined with story telling: You thrive in spreadsheets but are also comfortable presenting to a room of 100s of sales reps, running QBRs with buyers, etc.

• Customer management: Proven ability to work directly with enterprise and mid-market customers - you can lead calls, drive projects forward, and align stakeholders

• Domain knowledge: Experience working in B2B Sales Tech or GTM tooling is a strong plus

• High standards: You care deeply about doing great work and helping others do the same

• Ownership mindset: You take full responsibility for outcomes and thrive when given autonomy

• Location: Excited to work in-person out of our office in San Francisco