Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Experience in customer support, preferably in technology or home entertainment sectors., Strong interest in home entertainment systems with clear communication skills., Proficient in customer support software and strong analytical skills..

Key responsibilities:

Deliver top-quality customer support to Spanish-speaking clients via phone, email, and chat.

Assist customers with product inquiries, troubleshooting, and installation guidance.

Effectively resolve customer complaints and document all interactions accurately.

Collaborate with technical teams to address complex concerns and gather customer feedback.

Job description

Patrique Mercier Recruitment FR is committed to connecting talented individuals with fulfilling job opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Home Entertainment Systems Department. This role is perfect for those who are passionate about home technology and enjoy providing outstanding customer service to Spanish-speaking clients.

Responsibilities

Deliver top-quality customer support to Spanish-speaking clients regarding home entertainment systems through phone, email, and chat.
Assist customers with product inquiries, troubleshooting, installation guidance, and usage tips for home entertainment devices.
Effectively resolve customer complaints and technical inquiries to ensure a seamless user experience.
Accurately document all customer interactions and follow up on any issues needing resolution.
Collaborate with technical teams to address complex concerns and improve service quality.
Stay updated on the latest product features, industry trends, and technical specifications.
Gather customer feedback to support continuous improvement of products and services.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in customer support, preferably within the technology or home entertainment sectors.
Strong interest in home entertainment systems with the ability to explain technical details clearly to customers.
Excellent communication skills demonstrating a customer-centric approach.
Proficient in customer support software and standard office tools.
Strong analytical and problem-solving skills, with the ability to work under pressure.
Flexibility to work varied hours, including evenings and weekends as required.

Benefits