Spanish Speaking Customer Service for Grocery Delivery Services Department

Patrique Mercier Recruitment FR is thrilled to announce an opportunity for a Spanish Speaking Customer Service Representative for the Grocery Delivery Services Department. This position is perfect for individuals who are eager to provide outstanding customer support in a fast-paced environment, ensuring a smooth and enjoyable grocery shopping experience for Spanish-speaking customers.

Responsibilities

• Offer exceptional customer service to Spanish-speaking clients via phone, email, and chat, addressing inquiries and assisting with orders for grocery delivery services.
• Guide customers through the ordering process and help them navigate the website or app efficiently.
• Resolve customer complaints and issues with professionalism, ensuring first-call resolution when possible.
• Maintain up-to-date knowledge of products, promotions, and policies to provide accurate information to customers.
• Document customer interactions and feedback meticulously to assist in improving service quality.
• Collaborate with warehouse and delivery teams to address any logistical issues that arise during the delivery process.
• Actively contribute to creating a positive customer experience by providing tailored solutions and support.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer service, particularly in the retail or grocery sector, is preferred.
• Strong communication skills and a dedication to customer satisfaction.
• Excellent problem-solving abilities with the capacity to work under pressure.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A passion for grocery shopping and helping customers find what they need.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks