Offer summary

Qualifications:

Previous experience in customer service or operations coordination is required., Strong phone communication skills and a professional phone manner are essential., Excellent organizational and time management abilities are necessary., Proficiency with scheduling software and basic computer skills is needed..

Key responsabilities:

Answer and manage incoming customer calls for cleaning service scheduling.

Schedule and coordinate cleaning appointments for various service types.

Perform day-before and same-day confirmation calls with cleaning teams.

Handle initial customer inquiries and escalate complex issues to management.

Job description

This is a remote position.

Job Highlights:

Contract: Independent Contractor
Scope:

Monday to Friday, 9am to 1pm Eastern
Direct reporting to company management
First-tier support for customer and cleaner communication
Access to company scheduling systems and databases
Responsibility for initial issue resolution with ability to escalate

Responsibilities:

Answer and manage incoming customer calls for cleaning service scheduling
Schedule and coordinate cleaning appointments for various service types (regular, commercial, and hoarding cleaning)
Set and manage appointments for company leadership
Schedule and coordinate interviews for potential new cleaning staff
Perform day-before and same-day confirmation calls with cleaning teams
Verify cleaner understanding of assignment locations and requirements
Monitor and maintain the master schedule
Handle initial customer inquiries and escalate complex issues to management
Coordinate with cleaning teams for schedule management and availability

Requirements

Previous experience in customer service or operations coordination
Strong phone communication skills and professional phone manner
Ability to work in the US Eastern time zone
Excellent organizational and time management abilities
Proficiency with scheduling software and basic computer skills
Strong attention to detail and follow-up capabilities
English language fluency
Experience with remote work environment

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_22042_JOB

Required profile