Customer Success Executive

In the game of life, are you stuck on level "Meh"? Why not unlock a legendary career move with us at Infinite Ranges!

Let me spill the tea - Infinite Ranges stands on the cutting edge of deploying, implementing, and custom consulting for tailored application modernization and DevSecOps solutions. While we build DevSecOps, Platform Engineering, and App Modernization solutions, we also offer highly skilled Surge resourcing services for professional service firms, ISVs, resellers, and industry-leading OEMs such as VMWare and AWS, ensuring excellence and expert guidance at every step.

In under 48 months, we’ve grown to 60+ OEM partners, a staff of over 50, and hundreds of engagements—delivering both people and professional services at-scale.

About The Role

We are seeking a dynamic Customer Success Executive to join Infinite Ranges on a full-time basis. This role is designed for someone who thrives in building strong customer relationships while working closely with our strategic partners and large enterprise customers. You will be the bridge between our partners, end customers, and internal teams, ensuring that our IT services not only meet but exceed expectations.

What You Will Be Doing

• Relationship Management: Serve as the primary liaison between partners, end customers, and internal teams. Cultivate trusted advisor relationships with key stakeholders and executive sponsors.
• Project Coordination: Plan and facilitate key project milestones, including kick-offs, architectural reviews, and pre-close success meetings to ensure consistent project delivery.
• Customer Advocacy: Proactively advocate customer needs internally, manage conflict resolution, and work with teams to continuously improve service delivery.
• Performance Reporting: Monitor service usage and compile detailed monthly reports for leadership, highlighting KPIs and identifying opportunities for upsell and cross-sell.
• Process Improvement: Collaborate with partners to refine onboarding and support processes, ensuring seamless activation and sustained customer satisfaction.
• Revenue Growth: Identify and grow opportunities within your territory in tandem with our sales teams to drive upsell/cross-sell revenue.
  
  

What We Want To See

• Experience: At least 2+ years in sales operations or a related role, preferably within the IT services industry.
• Technical Savvy: Proficiency in Google Office Suite and experience with CRM systems (e.g., Hubspot) to leverage data-driven insights.
• Analytical Skills: Strong analytical and problem-solving abilities to translate customer data into actionable strategies.
• Communication: Excellent communication and interpersonal skills for effective collaboration across all levels of the organization.
• Independence & Teamwork: Ability to work both independently and as part of a fast-paced team.
  
  

Technologies Used In This Role

• CRM Systems: Experience using Hubspot or similar platforms for customer relationship management.
• Analytical Tools: Proficiency with Google Office Suite and other analytics solutions to monitor and report on service usage and KPIs.
• Collaboration Tools: Familiarity with modern communication and project management tools to coordinate with remote teams.
  
  

Bonus Points For

• Prior experience in customer success or account management within IT services.
• A proven track record of exceeding sales quotas and driving revenue through upsell and cross-sell opportunities.
• Background or exposure to DevSecOps, application modernization, or digital transformation initiatives.
• Experience in working with large-scale enterprise customers or within partner ecosystems.