Lucet is a leading behavioral health company providing tech-enabled services to support payers, providers and members. We optimize access to care because we believe people deserve a more direct path to better mental health. With smart technology and human expertise, we help people get the care they deserve—ensuring quality, timely access and value-driven care for all who need it. We partner with health plans to offer comprehensive yet flexible mental health and addiction support. Our care services team assesses and matches members to care that’s right for them, schedules appointments in real time and follows members through their care journey to ensure the best health outcomes. ◇ Nearly three decades of combined behavioral health experience and clinical research ◇ 1.4M patients+ across 11,000+ providers served ◇ 15M lives in 50 states and worldwide ◇ 7 partnerships with Blue Cross & Blue Shield health plans ◇ Digital behavioral health platform providing tech-enabled behavioral health services WHAT MATTERS TO US ◇ Simplifying the Complex — We build systems that empower meaningful connections to improve how we support behavioral health and value well-being. ◇ Accessibility for All — We ensure our solutions, services and culture are inclusive and approachable. ◇ A Whole-Person Approach —We connect people and systems to improve health through balanced treatment of body and mind. To learn more, visit www.lucethealth.com.

Who We Are

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Why join our team at Lucet?

We are a team of collaborative and hard-working professionals working to improve behavioral health outcomes working in a fast-paced and changing environment. At Lucet, no two days are the same. If you find joy in meaningful work and delivering excellent results, we encourage you to apply!

Benefits

We are looking for top-tier skills and experience in our remote-work environment and that’s because we offer top-tier compensation and benefits, which include:

Hourly compensation between $33.50 - $36.00, PLUS a quarterly performance-based, discretionary incentive. Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
401(k) with competitive employer match
Company paid life and disability insurance, wellbeing incentives, and parental leave
Professional development opportunities and tuition reimbursement
Paid time off including paid time off for volunteering
Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

What You Will Do - Essential Functions

The Clinical Care Consultant will be responsible for handling telephone contacts that require a counselor at the time of the call and follow-up with sensitive cases.

Provides telephonic consultation, assessment, and referrals for high risk individuals
Conducts clinical reviews on high risk cases
Provides clinical follow up and case management on Urgent and Emergent cases not assigned to Field Staff, including priority cases (risk of harm, child abuse, domestic violence abuse, duty to warn and substance use)
Provides in the moment consultation/collaboration on cases and emergency care coordination for Intake Clinicians
Provides aid on behalf of Customer Service/Intake Clinicians experiencing system issues and triaging of service center issues
Assists Training Coordinator with case and crisis management training for new hire Customer Service and Intake Clinicians
Functions as subject matter expert on Service Center Day to day operations regarding USPS book of business for Customer Service and Intake Clinicians
Provides clinical consultation to managers, supervisors and HR on any challenging workplace issues; including critical incidents and management referrals.
Assesses for and provides appropriate clinical recommendations and referral resources for clients needing services beyond the EAP benefit or scope
Demonstrates a professional knowledge of mental health diagnosis and treatment modalities in an EAP context
Demonstrates clinical expertise in response to a variety of circumstances ranging from crisis intervention to routine business matters
Provides brief or problem focused interventions.
Demonstrates consistency in professional demeanor in response to all calls regardless of the nature or circumstances of the call
Demonstrates knowledge of the range of mental health and EAP benefits provided and coordinates care with community treatment resources, mental health managed care programs and community support services
Completes appropriate documentation in clinical systems in compliance with USPS policy, regulatory standards
Demonstrates ability to manage multiple tasks and software systems in a fast-paced changing environment
Demonstrates ability and willingness to work with a multi-disciplinary team, participates in staff meetings and presents clinical cases to staff upon request of supervisor
Adheres to the policies and procedures for case management activities as well as screening, triage and referral activities, including timeliness of activities/services and accuracy of documentation
Adhere to Lucet’s Mission Statement, Core Values, Behaviors, Code of Ethical Business Conduct, and Compliance Program.
Comply with all Federal and applicable State and local laws and Lucet Policies and Procedures regarding privacy, confidentiality, and security of health information, and other designated information

Who You Are

Required Qualifications

This position is a federally contracted position with the United States Postal Service. which has specific requirements for all candidates which include:

The ability to pass a 10-panel drug screen prior to their date of hire.
The ability to undergo a Public Trust background investigation and receive a favorable adjudication.
US Citizenship for at least 5 years.

A master’s and/or doctorate degree from an accredited college or university recognized by the corresponding professional association(s) in a clinical mental health field
A current state license or state certification to practice as a mental health practitioner (e.g., social worker, clinical psychologist, marriage and family counselor and professional counselor) in the state(s) where practice takes place. If such licensure/certification is not available in that state, the individual will hold appropriate certification from a recognized national certification organization or board.
Authority to practice at the independent level without requiring state-mandated clinical supervision.
Demonstrated capability to complete accurate bio-psychosocial assessments, including substance abuse assessments.
Specialized experience and/or training in phone counseling
A minimum of 5 years of clinical experience after receiving the graduate degree
Counselors will be knowledgeable about federal and state laws governing privacy, confidentiality, duty to warn and child and elder abuse reporting requirements
The clinician will be bound by the laws of confidentiality and will discuss no specific clinical information with the referring supervisor unless the client has signed an authorization to use and disclose form authorizing the disclosure of specific information
Excellent communication and interpersonal skills
Strong computer skills

Someone who embodies our values by:

Serving everyone with compassion and leading with empathy.
Stepping up and creating value by taking charge and acting when there is an opportunity.
Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
Nurturing growth and belonging by respecting and celebrating everyone for who they are.

Competencies

Reliability
Assertiveness
Ability to work autonomously
Team player
Willingness to take initiative
Strong work ethic
Professionalism
Ability to prioritize and make efficient use of time
Ability to multi-task in a fast-paced work environment
Working Conditions:
Work is performed indoors in a typical office environment- not substantially exposed to adverse environmental conditions
Frequent exposure to VDT screen
Frequent use of office machines to include telephone, copier, computer and fax machine

We encourage applicants with a range of experiences who can demonstrate how their qualifications and skills align with the requirements of this role.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.

Clinical Care Consultant - Part-Time

Offer summary

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