Offer summary

Qualifications:

Over 5 years of experience in ServiceNow development, specifically in ITSM and Service Portal., Strong understanding of ITIL processes and industry best practices., Proficiency in ServiceNow platform modules including CMDB, Service Catalog, and ITSM., Bachelor's degree in computer science, Information Systems, or a relevant field, along with ServiceNow certifications CSA and CIS-ITSM..

Key responsabilities:

Provide expert guidance and support to clients in implementing and optimizing ServiceNow ITSM solutions.

Collaborate with clients to understand their business objectives and gather requirements for tailored solutions.

Deliver training and support to end-users, ensuring seamless implementation and adoption of the ServiceNow platform.

Resolve issues and lead workshops to enhance user experience and system functionality.

Job description

Unikomm is looking for a highly skilled ServiceNow Senior Technical Consultant to join our Team!

UniKomm, a cutting-edge digital transformation firm based in Riyadh and an esteemed Elite Partner of ServiceNow, invites applications for a full-time position as a ServiceNow ITSM Senior Consultant.

Company Overview: Since 2014, UniKomm has led the charge in digital transformation as the first certified Saudi partner of ServiceNow Inc. Our commitment to excellence extends to being the exclusive partner in the GCC offering in-country ServiceNow cloud services. Dedicated to empowering premier organizations in Saudi Arabia and the Middle East, we specialize in refining and enhancing IT and business operations, driving efficiency, reducing downtime, and optimizing costs. UniKomm stands ready to deploy and leverage ServiceNow technology, manage end-user services or data centers, and tackle IT, Customer Service, GRC, and broader business challenges.

Role Description: As a Senior Consultant, you will be pivotal in providing expert guidance and support to clients in implementing and optimizing ServiceNow ITSM solutions. Responsibilities include collaborating closely with clients to understand their business objectives, gathering requirements, and tailoring ServiceNow solutions to their needs. You will provide training and support to end-users, resolve issues, and ensure seamless implementation and adoption of the ServiceNow platform.

Qualifications:

We are seeking a ServiceNow ITSM Developer with over 5 years of experience in ServiceNow development.

The ideal candidate will have:

Proven experience as a ServiceNow Developer, specializing in ITSM and Service Portal.
A thorough understanding of ITIL processes and industry best practices.
Demonstrated expertise in requirement gathering, solution design, configuration, and implementation of ServiceNow ITSM, Service Portal, and ITOM solutions.
Proficiency in the ServiceNow platform, including CMDB, Service Catalog, and ITSM modules.
Ability to lead workshops, deliver user training, and provide end-user support.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills, with a history of effective collaboration with clients and cross-functional teams.
ServiceNow certifications: CSA and CIS-ITSM are required.
Bachelor's degree in computer science, Information Systems, or a relevant field.

If you have a passion for ServiceNow development and a desire to excel in a dynamic environment, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our ITSM projects.

Join UniKomm in driving digital transformation and shaping the future of IT and business operations. Apply today to embark on a rewarding career journey with us!

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